November 9, 2020
To: Clarity Customers
From: The CA Technologies Clarity Product Team
Subject: General Availability Announcement for Clarity Release 15.9
New features for Clarity Release 15.9 include:
If you are an On-Premise customer, you can download your copy of Clarity Release 15.9 online at CA Support where you can also utilize CA's case management system. To install your product, follow the installation procedures for your product at Tech Docs . If you are a SaaS customer, your environment will be automatically upgraded to the new release at a scheduled time following the 15.9 GA release date. Customers can expect a follow up communication with additional details related to automatic upgrades. If you have any questions or require assistance, please contact CA Support.
Should you need any assistance in understanding these new features, or implementing this latest release, our implementation services partners can help. Please contact your CA account representative for more information on how they can help. To connect, learn, and share with other customers, join and participate in our Clarity CA Community page.
For a list of Education courses recommended by role, please visit the CA Learning Paths and select the desired product. We update courses based on functional impact as well as high demand; therefore, courses created from previous releases may apply to the current release.
END OF SERVICE ANNOUNCEMENT: In keeping with evolving software industry practice, Clarity Product Management now communicates the End date for each release at the time of release. This change allows customers greater flexibility in your upgrade planning process. In accordance with the CA Service/End of Life Policy within the Working with CA Support guide available at CA Support Online, please consider this email your written notification that support for Clarity Release 15.9, all patch levels, all languages, will be discontinued as of November 30, 2023.
Please review the CA End of Service / End of Life Policy within the "Working with CA Support" guide available at Support by navigating to the CA Support Policy and Terms link.
Thank you again for your business.Sincerely,
The CA Technologies Clarity Product TeamBroadcom