Not getting sender detail in SANM Notification mail

[Legacy User]

Hi all,

 

In Spectrum we have configured SANM to send mail for device down. But in notification mail sender id(from) field is showing blank. I have configured the SMail in registry but still getting the same problem.

 

Please suggest.

 

thanks,

[FRANK ELLIGER]

We use an other tool for sending mails from SANM. For this, we have to write the parameter -mailfrom ... in the command line in the SANM scripts.

Did you check this option for SMAIL?
Regards, Frank

[Legacy User]

Hi Frank,

 

In SMail, we have to add the parameter -username.. in registry and the value is already specified there. Is there anything else we need to do in spectrum regarding this.

 

Thanks,

Bijender

 

[FRANK ELLIGER]

Hi Bijender,

o.k.,I think, this is a problem for someone with more experience with SMAIL.

Regards, Frank

[Anon Anon]

Hello Kumar,

 

What if you send a mail using "MAIL " command from Spectrum cli?

Logon to Spectroserver -> cmd -> Run this

 

mail -s "test" <mail id>

Do you see the from address?

If it works then recycle the Alarm Notifier and see if the issue still persists. I assume you have a model name and email configured for spectrum install user in Oneclick.

[Legacy User]

Hi Kalyan,

 

thanks for reply,

Tried to run the mail command on Spectroserver and got the below output..

---------------------------------------------------------------------------

Using SMTP host <ip address of mail server>

Using return address "" <configured mail ID>

-----------------------------------------------------------------------------

Restarted the Alarm notifier but still getting the same problem.

[Jason Meader]

When you configured the registry did you specify the username?

 

mail -m your-company.com -h smtp.your-company.com -u username

 

If not, then you need to.  Your registry entry should have a hostname, smtphost, and username…

 

Cheers

Jay

[Anon Anon]

Hello Bijender,

 

I missed something when running the manual "Mail" command

 

i) Logon to Spectroserver -> cmd -> Run this

ii) mail -s "test" <mail id>

you see something like

Using SMTP host <ip address of mail server>

Using return address "" <configured mail ID>

 

iii) Now type . and press enter. Check if you got the "From" address in  test mail with your configured username mentioned in SMAIL

 

If this works then we can think of Alarm Notifier.

[Legacy User]

Hi Kalyan,

 

I performed the steps suggested by you. In the test mail overview i am not getting the username. I have attached the screenshot for the same. But when i am opening the

mail i can see the from address.

 

 

 

 

[Anon Anon]

Hello Kumar,

 

Can you open a support ticket so that we can quickly fix this?

[Legacy User]

Hi Kalyan,

 

Issue has been resolved. Thanks for your help..

[Anon Anon]

What was the solution?  I am having a similar issue where the -s option on smail is not reflecting in the User's display name, even though it is showing in the registry.

 

Stephen

[Jason Meader]

Hi Stephen,

                If you can review the full discussion, Matt Gay responded with screenshots and a detailed explanation on what you can do to resolve this.

Thanks!

Jay

[Matthew_Gay]

This is likely the SMTP mailhost changing/altering the username.

However, you can configure SMail to do/look like anything basically.

 

If I use my CA Mail account, as an example - no matter what I set it to - the SMTP host sets the from address to be my CA email address.

 

However, if I use an account that I (am pretty sure) doesn't exist - I can make it look how I want.

 

Registry:

 

 

Sending mail:

 

 

How it looks in email:

 

 

The key here is the "-f" option.

 

You can include this in the SetScript to override the from.

 

1. Open the $SPECROOT/Notifier/SetScript in a text editor

2. Find this line:

 

$MAIL -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" $RCVRS < /tmp/set_alarm.$PID

 

Change to:

 

$MAIL -f "Name Here" -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" $RCVRS < /tmp/set_alarm.$PID

 

3. Save the file and restart Notifier.

[Legacy User]

Hi Matthew,

 

Now we are getting the sender ID in the mail notification.

Thanks for your help.

 

Regards,

Bijender

[Anon Anon]

I am not getting the alarm email notification... try to update the things in registry but I dont find the exact path..Please guide

[kupga03]

HI Tayyab,

 

 Please find in the below path. If you are unable to find please try to reboot your spectroserver and check. Please check whether you have  given the SMTP details in the oneclick Administration page under Email configuration.