webserver error -- oneclick

[Aamir Khan]

Hello team

 

our oneclick is giving error while opening. PLease suggest whats the issue. i have attached client.log file. 

 

Attachment(s)

client.log.zip   61 KB 1 version

[Silvio Okamoto]

Hello,

 

Please follow the steps outlined in the following KB document:

 

TEC561657 - The Spectrum install owner cannot login to OneClick

 

Thanks,

Silvio

[Aamir Khan]

Dear silvio

 

THanks for the document. 

 

I need you little support here. We have spectrum on win server 2012.Where is bash prompt in it.?

 

how to change directory (cd) to vnmsh?

 

as we use administrator for oneclick to login. so the command should be run like this below.?

 

./update action=0x10103 mh=<Administrator>

[Silvio Okamoto]

Here are the steps:

 

a) Open a DOS-Prompt window (cmd.exe) and run: bash -login

 

b) Navigate to the $SPECROOT/vnmsh directory

Example: cd vnmsh (press Enter)

 

c) Connect to the CLI (Command Line Interface). Type connect (press Enter)

 

d) Find the model_handle value of the Spectrum Install Owner account (problematic account)

Type: show models | grep -i spectrum

Where spectrum is the Spectrum Install Owner account in my Spectrum installation

If in your case the Administrator is the Spectrum Install Owner account, type: show models | grep -i administrator

The spectrum account model_handle value is: 0x1000060 (in my case)

 

e) Run the action.

./update action=0x10103 mh=0x1000060 (for my environment)

 

I hope this helps.

 

Thanks,

Silvio

[Aamir Khan]

many thanks silvio for the support

 

when i just restarted thw services . the issue gone. is that mean the will

come again sometime.? howevwr i will appply the steps as mentioned in kb

 

 

On 20-Dec-2016 6:02 pm, "okasi01" <[e-mail]>