Hello Gustavo,
Please verify whether the following programs were installed in Control Panel --> Programs and Features:
- Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
- Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
If not, install them from $SPECROOT/Install-Tools/ directory:
vcredist_x86.exe
vcredist_x64.exe
Is the "infocor" user the Spectrum Install Owner account?
Check in the $SPECROOT/.installrc file.
Thanks,
Silvio