Layer 7 Privileged Access Management

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PAM Client fails to work after 2.8.2 upgrade

  • 1.  PAM Client fails to work after 2.8.2 upgrade

    Posted 04-14-2017 02:49 PM

    Following the upgrade to 2.8.2, and the corresponding PAM Client, the PAM client no longer launches for some people.  Once this happens there is no option other than deleting and reinstalling the PAM Client.  This includes the requirement that the folder be removed moved as well.  We have received HotFix 2.8.2.01, which prevents the problem from happening for people who are first connecting to 2.8.2.  It will not solve the problem for those who have already connect 2.8.2.  It must be first removed and then reinstalled.  The person who makes our patches available via the Support Portal is not working today.  We should be able to get it posted by Monday.  Please open a Support ticket if you need it sooner.



  • 2.  Re: PAM Client fails to work after 2.8.2 upgrade

    Posted 04-18-2017 02:33 PM

    This problem has been resolved for anyone who has not yet attempted the upgrade of the PAM client by applying patch 2.8.2.0.1p  on top of 2.8.2. Please download the patch from...

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-privileged-access-manager-solutions-patches.html

     

    Those who have already experienced the error will still have to remove the updater_V2.8.0.0.jar file in the installation folder to resolve the current problem.