Clarity Service Management

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Can Maileater set the Close Status Field Description?

  • 1.  Can Maileater set the Close Status Field Description?

    Posted 03-29-2019 12:13 PM

    We are trying to get Maileater updates to Close a ticket AND send the Close event's 'User Description', a.k.a. act_log.description WHERE type = 'CL' in a single shot.  How it seems to work is that there is one line that sets the ticket Status to Closed and another required for add a Log Comment.  Does anyone know if this can be accomplished?

     

     

     

    Derek~



  • 2.  RE: Can Maileater set the Close Status Field Description?

    Posted 02-16-2020 07:57 PM
    Did you ever find a solution?

    Thanks,

    J.W.

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