Tech Tip: Receiving Java is not enabled error when applying the online license for ARD

[gilta03]

This document can also be viewed at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1335331.html 

 

Issue:

When trying to activate my online license for Agile Designer, I am receiving the following error messages: Java is not enabled. Please enable Java or use offline license transfer. 

 

Cause:

This issue is occurring because Java is not enabled in the web browser. Java is required for using the online license activation method. 

 

Resolution:

To resolve this issue, you first need to enable Java in your web browser. Follow the steps in this document to enable Java in Internet Explorer, Firefox, Chrome, Safari, or Opera: https://java.com/en/download/help/enable_browser.xml. 

 

Once Java is enabled, follow the steps in this document to activate your online license: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1424828.html. 

 

Additional Information:

• For frequently asked questions about Agile Designer licensing, please refer to our documentation: 
  https://docops.ca.com/ca-agile-requirements-designer/2-5/en/installing/license-ca-agile-requirements-designer/
  
• If you receive any error messages during this process, please review our online knowledge base for a cause a resolution: https://www.ca.com/us/services-support/ca-support/ca-support-online/support-by-product/ca-agile-requirements-designer.html?d=t&type=Knowledge 

• If you would like to know how to request and apply an Offline license key, please refer to this knowledge document:
  https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1147813.html 

• If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html.