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"SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82

  • 1.  "SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82

    Posted Sep 24, 2015 03:18 AM

    "SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82



  • 2.  Re: "SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82

    Posted Sep 24, 2015 03:37 AM

    CA Infrastructure Management



  • 3.  Re: "SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82

    Broadcom Employee
    Posted Sep 29, 2015 09:48 PM

    Did you check the Archive Manager log file located in $SPECROOT/SS/DDM directory?

    - ARCHMGR.OUT (current log file)
    - ARCHMGR.OUT.bak (previous log file)

     

    Maybe there is a database corruption.



  • 4.  Re: "SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82
    Best Answer

    Broadcom Employee
    Posted Sep 30, 2015 08:09 AM

    To get the archive manager going you may need to run ArchMgr –repair from command line.  To figure out why it crashed, you can look in the log files as Silvio mentioned.  There is also this fix in H02 for 9.3 which helped clients that reported this issue (I would recommend installing H03 though, as it has more fixes):

     

    Symptom: The Archive Manager could crash seemingly randomly when processing inactive CORBA clients.

    Resolution: The Archive Manager will no longer crash when processing inactive CORBA clients.

    (H02, 299705, 21732126-1)

    (H02, 298369, 21732126-1)

     

    And you could always open a case to have us review the info if need be.

    Cheers

    Jay