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Forms Alignment issue in 17.1 CP05

  • 1.  Forms Alignment issue in 17.1 CP05

    Posted 5 days ago
    Team,

    Hello,

    We installed 17.1 and applied all the patches CP01, CP02, CP03, CP04 and CP05.

    After that the form alignments got messed up. I can give a better example with screenshots of a submitted request,

    Below is the screenshot of a part of request in 12.9 version,



    Below is the screenshot of the same request in 17.1 (we migrated 12.9 database to a new database instance and installed 17.1. So, we have same requets in both of our systems)



    Please suggest for a solution



    Thanks,
    Rajasheker Chittanur


  • 2.  RE: Forms Alignment issue in 17.1 CP05

    Posted 5 days ago
    Hi Raja,

    Check if there is any value set for Column Width under Column Layouts. If so, try removing those values and check if any difference.
    Example:


    ------------------------------
    Senior Support Engineer
    ------------------------------



  • 3.  RE: Forms Alignment issue in 17.1 CP05

    Posted 5 days ago

    Hello Pablo,


    As we migrated the same database, even if there is a value- that value will be the same.  and whatever request screenshots that i shared is the same request, one in 12.9 system and the other 17.1 system(forms and requests came from 12.9 system)


    Actually we were doing version upgrade as the current hardware we have is not supported by 17.1, we installed application on new server.


    Thanks and Regards,

    Rajasheker Chittanur

    Service Catalog, Service Desk - Development and Support

    Digital Technology

    Baker Hughes


    T +1 713 879 4625 | M +1 469 434 4384






  • 4.  RE: Forms Alignment issue in 17.1 CP05

    Posted 5 days ago

    Hi Pablo,


    After replying you, I opened this form in 12.9 system and 17.1 system. widths are same in both the environments.


    label width on the form: 110

    in column layout: 

    1st column - column width:0 and label width:0 

    2nd column - column width:100 and label width:250


    For testing,
    I changed the label width in 2nd column from 250 to 100- then it was little better. But we cannot do this for all the 400+ forms. Please let us know if there is a fix for this issue 

    Thanks and Regards,

    Rajasheker Chittanur

    Service Catalog, Service Desk - Development and Support

    Digital Technology

    Baker Hughes


    T +1 713 879 4625 | M +1 469 434 4384






  • 5.  RE: Forms Alignment issue in 17.1 CP05

    Posted 2 days ago
    I don't like to be the bad guy but when we migrated from 12.9 to 17.1, we had a FREAKING SHITLOAD of forms to update so that they do not display all messed up.


    Did you access Catalog between the updates? If yes, clear your cache. It may be related to a cached CSS.



  • 6.  RE: Forms Alignment issue in 17.1 CP05

    Posted 2 days ago

    Hello Oliver,


    I tried clearing cache and it din't work. I deleted translates as well even then it didn't work



    Thanks and Regards,

    Rajasheker Chittanur

    Service Catalog, Service Desk - Development and Support

    Digital Technology

    Baker Hughes


    T +1 713 879 4625 | M +1 469 434 4384