Clarity Service Management

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Need to configure SMS notification in servicedesk

  • 1.  Need to configure SMS notification in servicedesk

     
    Posted 05-14-2018 09:52 AM

    Hi CA team,

    I need to set sms notification through manual notification for specific user.

    Please tell me what is the notification method and how I will do it with windows batch file(I have windows batch file with me).

    Please revert me ASAP and suggest.

     

    Regards,

    Jagatjyoti Dash



  • 2.  Re: Need to configure SMS notification in servicedesk

     
    Posted 05-14-2018 10:15 AM


  • 3.  Re: Need to configure SMS notification in servicedesk

    Posted 05-15-2018 03:40 PM


  • 4.  Re: Need to configure SMS notification in servicedesk

    Posted 05-15-2018 04:15 PM

    Another common approach is to send a mail message to the given mobile, ie:  2015551212@wireless.att.net for AT+T based mobile numbers.

     

    Are you beholden to specifically use the batch script you mentioned?  Can you give us an idea of the script's design and its acceptable parameters?



  • 5.  Re: Need to configure SMS notification in servicedesk

     
    Posted 05-16-2018 01:53 AM

    Hi David,

    my batch file includes codes:

    #####################################################################################################

    echo %1 %2 %3 %4 %5 >> "E:\Program Files (x86) \CA\Service Desk Manager\log\SMSLog\%5.txt"

    java -jar E:\SMS_Integration\SMSDM.jar %1 %2>>"E:\Program Files (x86) \CA\Service Desk Manager\log\SMSLog\%5.txt"

    ######################################################################################################

     

    Please suggest what I will do and where I will keep my batch file,also how to pass parameter within this.

     

    Regards,

    Jagatjyoti Dash



  • 6.  Re: Need to configure SMS notification in servicedesk

    Posted 05-15-2018 04:18 PM

    Is this community post related in any way?

     

    SMS trigger  



  • 7.  Re: Need to configure SMS notification in servicedesk

     
    Posted 05-16-2018 01:55 AM

    Hi David,

    I need it for my client.Please help me for resolving this.

     

    Regards,

    Jagat



  • 8.  Re: Need to configure SMS notification in servicedesk

    Posted 05-15-2018 04:40 PM

    Jagatjyoti, maybe you need a new notification method to run your batch file? If that is the case take a look at

    Create a Notification Method - CA Service Management - 17.1 - CA Technologies Documentation 

    Thanks

    Chi