Symantec Access Management

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  • 1.  Page refresh/blank screen error for some users for CA SSO R12.5

    Posted Jul 08, 2020 07:36 AM
    Hello Community,

    Presently we are using CA Siteminder R12.5 integrated with CA Identity manager R12.6.
    Some users are getting login page again after entering credentials though they changed password before password expiration.
    Some users are getting blank screen after they entered credentials.For this we solve issue by deleting all SM values in user store.
    What could be reason for this kind of issues in Siteminder environment.That we can give permanent solution. 



    Regards,
    Girish Chandra


  • 2.  RE: Page refresh/blank screen error for some users for CA SSO R12.5

    Broadcom Employee
    Posted Jul 09, 2020 01:01 AM
    Hi Girish

    SiteMinder Policy Server trace logs will provide detailed information why the issues happen. It seems like that password blob data is not updated properly or user directory is not synchronized properly. 

    BTW, SiteMinder 12.5 is EOS version. I strongly recommend to upgrade into the supported version to get the official support.

    Kind regards

    B.K.
    Original Message


  • 3.  RE: Page refresh/blank screen error for some users for CA SSO R12.5

    Posted Jul 13, 2020 03:26 AM
    Hi Sir,

    Thanks for your advise. We are not saving policy server trace log files, and no information in IDM logs.
    And the error comes for few users only after they resetting passwords. we solve these issues by deleting the all SMAPS attribute values in user directory (i.e we are using CA directory for user store and policy and also provision store) by connecting with JXplorer.
    We are suspecting these issues coming from cache or number of wrong attempts by the users.
    What can be possible reason for this kind of errors.?
    Our management having discussions on updating environment, upgrading process will start soon.

    Regards,
    Girish Chandra

    Original Message