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Model Attribute and Alarm Attribute integration in the same GC

  • 1.  Model Attribute and Alarm Attribute integration in the same GC

    Posted Aug 02, 2017 02:02 AM

    The CA Spectrum is integrated with CA SDM for ticket creation. Currently we have created global collections in spectrum and made configurations based on Model attribute. Hence all the the tickets raised corresponding to the alarms from one particular GC goes to one group as defined in the CA SDM.

    The requirement is get the application related tickets to be routed to one group and OS related routed to another group for the same GC. How can we achieve the same or the best possible solution?

     

    Varnima



  • 2.  Re: Model Attribute and Alarm Attribute integration in the same GC
    Best Answer

    Broadcom Employee
    Posted Aug 02, 2017 03:18 AM

    Please check the following documentation.

    Customizing Ticket Creation and Closure - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation 

    In short, we can create template (Service Desk ticket Problem Type) on SD side and use that template when ticket is generated on the member model of the Global Collection utilizing what we called Ticket Creation Rule.