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Blank Page Printouts in IE 11 (KB4021558)

  • 1.  Blank Page Printouts in IE 11 (KB4021558)

    Posted 06-20-2017 09:29 AM

    Hello all,

     

    There is a known issue that we are currently investigating with CA Service Management and Internet Explorer in which printing in IE results in blank pages being generated on  printout..

     

    After installing Microsoft Update KB4021558 or one of its derivatives (KB4022715, KB4023834 or cumulative update KB4022719), if one goes into a given SDM ticket through IE 11 and uses "Print Form" to generate a hard copy printout, the resultant print will display a blank page.

     

    Microsoft has verified that this as an issue resultant of installing the above KB and are also researching the problem on their end. 

     

    For further details, please see:

    https://support.microsoft.com/en-us/help/4021558/cumulative-security-update-for-internet-explorer-june-13-2017

     

    Additional resources:
    http://windowsreport.com/kb4022719-bugs/

     

    https://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-windows-7-print-issue-after-kb4021558/7880b686-2bbd-40aa-9e0a-e2beb578c2a2

     

    https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/12349663/

     

    https://stackoverflow.com/questions/44547861/ie11-windows-7-print-issue-after-kb4021558

    4021558



  • 2.  Re: Blank Page Printouts in IE 11 (KB4021558)

    Posted 06-20-2017 03:04 PM

    Thanks for alerting the community David!

    Blank Page Printouts in IE 11 (KB4021558) 



  • 3.  Re: Blank Page Printouts in IE 11 (KB4021558)

    Posted 07-06-2017 09:50 AM

    Update:  We are currently discussing the concern with Microsoft on a solution strategy that would address the problem with the printing experienced in IE.

     

    There is a potential workaround that may be considered.  To review, please see:

     

    https://support.microsoft.com/kb/4032782

     

    The only thing to keep in mind is that the above workaround would roll back the security updates that, if applied, would cause the issue to occur.



  • 4.  Re: Blank Page Printouts in IE 11 (KB4021558)

    Posted 07-11-2017 03:32 AM

    I think Microsoft released a fix for the IE/Edge print errors in the July Quality preview (upcoming patches):
    https://support.microsoft.com/en-us/help/4022168/windows-7-sp1-windows-server-2008-r2-sp1-update-kb4022168 



  • 5.  Re: Blank Page Printouts in IE 11 (KB4021558)

    Posted 07-11-2017 10:09 AM

    Correct.  I tested the update appropriate for the version of Windows I saw the issue and the patch addressed.



  • 6.  Re: Blank Page Printouts in IE 11 (KB4021558)

    Posted 07-11-2017 10:08 AM

    I have confirmed in my own testing that a patch update released by Microsoft addresses this issue. 

     

    Depending on your OS and OS Version, please review the following patch details.  One can run "winver" to obtain specific OS Version and Build details.

     

    For Windows 7 (Preview Update)
    https://support.microsoft.com/en-us/help/4022168/windows-7-sp1-windows-server-2008-r2-sp1-update-kb4022168

     

    For Windows 8.1/Windows Server 2012 R2:
    https://support.microsoft.com/en-us/help/4022720/windows-8-1-windows-server-2012-r2-update-kb4022720

     

    For Windows Server 2012
    https://support.microsoft.com/en-us/help/4022721/windows-server-2012-update-kb4022721

     

    For Windows 10:
    OS Build 10240.XXXX
    https://support.microsoft.com/en-in/help/4032695/windows-10-update-kb4032695

     

    Version 1511, OS Build 10586.XXXX
    https://support.microsoft.com/en-us/help/4032693/windows-10-update-kb4032693

     

    Version 1607, OS Build 14393.XXXX
    https://support.microsoft.com/en-us/help/4022723/windows-10-update-kb4022723

     

    Version 1703, OS Build 15063.XXXX
    https://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716