There is a known issue that we are currently investigating with CA Service Management and Internet Explorer in which printing in IE results in blank pages being generated on printout..
After installing Microsoft Update KB4021558 or one of its derivatives (KB4022715, KB4023834 or cumulative update KB4022719), if one goes into a given SDM ticket through IE 11 and uses "Print Form" to generate a hard copy printout, the resultant print will display a blank page.
Microsoft has verified that this as an issue resultant of installing the above KB and are also researching the problem on their end.
For further details, please see:
Thanks for alerting the community David!
Blank Page Printouts in IE 11 (KB4021558)
Update: We are currently discussing the concern with Microsoft on a solution strategy that would address the problem with the printing experienced in IE.
There is a potential workaround that may be considered. To review, please see:
The only thing to keep in mind is that the above workaround would roll back the security updates that, if applied, would cause the issue to occur.
I think Microsoft released a fix for the IE/Edge print errors in the July Quality preview (upcoming patches):https://support.microsoft.com/en-us/help/4022168/windows-7-sp1-windows-server-2008-r2-sp1-update-kb4022168
Correct. I tested the update appropriate for the version of Windows I saw the issue and the patch addressed.
I have confirmed in my own testing that a patch update released by Microsoft addresses this issue.
Depending on your OS and OS Version, please review the following patch details. One can run "winver" to obtain specific OS Version and Build details.
For Windows 7 (Preview Update)https://support.microsoft.com/en-us/help/4022168/windows-7-sp1-windows-server-2008-r2-sp1-update-kb4022168
For Windows 8.1/Windows Server 2012 R2:https://support.microsoft.com/en-us/help/4022720/windows-8-1-windows-server-2012-r2-update-kb4022720
For Windows Server 2012https://support.microsoft.com/en-us/help/4022721/windows-server-2012-update-kb4022721
For Windows 10:OS Build 10240.XXXXhttps://support.microsoft.com/en-in/help/4032695/windows-10-update-kb4032695
Version 1511, OS Build 10586.XXXXhttps://support.microsoft.com/en-us/help/4032693/windows-10-update-kb4032693
Version 1607, OS Build 14393.XXXXhttps://support.microsoft.com/en-us/help/4022723/windows-10-update-kb4022723
Version 1703, OS Build 15063.XXXXhttps://support.microsoft.com/en-us/help/4022716/windows-10-update-kb4022716