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  • 1.  Device in maintenance not clearing interface alarms

    Posted Aug 14, 2017 05:42 AM

    Simple query really. We have alarms against an interface of a device and when the device is placed into maintenance the interface alarms do not clear. The Status of the interface does go into Maintenance though though alarm remains.

     

    We are currently using Spectrum 10.2

     

    Any idea why ?



  • 2.  Re: Device in maintenance not clearing interface alarms
    Best Answer

    Posted Aug 14, 2017 09:02 AM

    Placing a model into maintenance mode does not clear existing alarms. By default, existing alarms are hidden but not cleared. This is controlled by the "Show secondary when in maintenance" parameter in the Alarms Tab -> Alarms Table folder in the View -> Preferences 

     

    Joe



  • 3.  Re: Device in maintenance not clearing interface alarms

    Posted Aug 14, 2017 09:10 AM

    Thanks Joe



  • 4.  Re: Device in maintenance not clearing interface alarms

    Posted Aug 15, 2017 05:48 AM

    Hi ackjo04 sorry to be a pain on this but the problem is we use REST to pull back alarms for devices.

     

    The issue is that when a device is in maintenance we still pull back interface alarms to our portal and thus show alarms which are not really live as device in maintenance.

     

    Does the web GUI have a similar feature/issue and if not how do we overcome this ?

     

    Cheers,

    Ian



  • 5.  Re: Device in maintenance not clearing interface alarms

    Posted Aug 15, 2017 01:23 PM

    Unfortunately I am not sure how you can exclude specific alarms from being returned from a REST query.

     

    Joe



  • 6.  Re: Device in maintenance not clearing interface alarms

    Posted Aug 16, 2017 01:50 AM

    OK, so the only option we have really is to code that says for a device in maintenance do not pull back alarms ?