Hi Patricio,
The CA Spectrum and CA Service Desk Manager integration supports two ways for Automatic Ticket Creation:
Note: Automatic ticket creation is an optional feature. Operators can instead create all tickets manually. By default, the integration does not automatically create tickets for any CA Spectrum alarms.
- Method 1 - OneClick Administration - Service Desk Configuration page
Select the alarm type for which you would like Service Desk tickets created automatically.
https://docops.ca.com/ca-spectrum/9-4-3/en/integrating/ca-service-desk-and-ca-spectrum/how-to-install-and-configure-the-integration/configure-the-oneclick-server/select-ca-spectrum-alarm-types-in-oneclick-for-automatic-ticket-creation
- Method 2 - SANM and SDNotifer
The Alarm Notification Manager (SANM) is a CA Spectrum component that enhances the functionality of CA Spectrum alarm-processing applications. You can take advantage of the SANM alarm filtering capabilities to configure the alarms that create CA Service Desk Manager trouble tickets. To enable this feature, deploy special Alarm Notifier scripts (SDNotifer) that create, clear, and update CA Service Desk Manager tickets.
https://docops.ca.com/ca-spectrum/9-4-3/en/integrating/ca-service-desk-and-ca-spectrum/using-the-integration/using-sanm-with-ca-service-desk-manager
So now let's get back to your question.
If you are using the Method 1, you will have to disable the integration, or remove all alarm type from the list.
If you are using the Method 2, you can set a kind of "schedule" for the SANM application.
There is no ability to define an end to the schedule, as the assumption is made that a different schedule will be in place if/when the current one needs to change. The Start of the new one would bring the end of the current.
Basically schedule the policy to associate to the default policy at a certain time, then have the default policy do nothing.
Thanks,
Silvio