This document can also be viewed at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1968036.html
Issue:
When using Agile Designer's Automation feature, I am receiving the following message:
Starting from version 2.4.000.X, Automation will be enabled only for the following licenses: Automation Builder. The license you are currently using does not support Automation. If you wish to continue using the feature after updating to version 2.4.000.X, please contact CA Support or your CA Account Manager.
CA Agile Requirements Designer (ARD)- Agile Designer 2.3 and 2.4
Cause:
This is just an informational message about the ARD 2.4 release. If you are using ARD 2.3, you will be able to continue using the Automation feature as normal. When you upgrade to ARD 2.4, you will need to request and apply a new 'Automation Builder' license in order to use the Automation feature.
The below documentation gives more details on the Automation Feature and how to use it:
Resolution:
If you apply an Automation Builder license to ARD 2.3 or 2.4, you will be able to use the Automation feature without receiving a pop-up message. Below are directions on how to request and apply an Automation Builder license.
Create a license request case:
- Go to and login to CA Support Online: https://support.ca.com/irj/portal/newhome
- If you do not have a CA Support Online account, please register or call 1-800-225-5224 for assistance.
- Next to 'Welcome to CA Support', click the 'Menu' bar, which is an icon with four horizontal lines.
- Click on the 'Licensing' icon.
- On the CA Licensing page, in the top, right-hand corner, choose the 'Open an issue for CA Licensing' link.
- Fill out the following 'Account Information':
- Please indicate your relationship with CA: (CA Customer, CA Employee, Other)
- CA SiteID: If you do not know this, please call 1-800-225-5224
- Request Type: CA Licensing
- First Name:
- Last Name:
- Company Name:
- Company Address:
- Country:
- City:
- State/Province:
- Postal/Zip Code:
- Telephone Number:
- Corporate Email Address:
- Fill out the following 'Details' information:
- Type of License: General Licensing for All Other Products
- Problem Description: Require Automation Builder license for CA Agile Requirements Designer. (Specify if you need an online or offline activation key)
- Product Name: CA Agile Requirements Designer (Agile Designer)
- Release Name: 2.4 (or whichever version you are currently using)
- What operating system are you using?
- Do you want to add an attachment: No. (WibuCmRaC file types are not accepted. I will explain how to attach your file once the case is created)
- Please enter security code: See letters in grey box and enter them here.
- Click the 'Submit' button.
You will get a message saying that case '00******' has been created and someone will be reaching out to you shortly. Take note of this case number.
A member of our customer care (licensing) team will create the offline license key you require and email you within 24 hours.
Apply the license:
Follow the application steps in either of the below documents.
Additional Information: