SANM Email variations

[ian robathan]

Hi,

 

We send out emails for alarms to different customers but these are generic based on the alarm type and what we configured in events.

 

Is it possible to create specific emails based on different attributes (namely the security string being unique) ?

 

For example putting in links to customer specific documentation ?

 

cheers,

Ian

[ian robathan]

Hi, anyone got a view on this ?

[Cristi Mitrana]

What scenario - that SANM does not cover already - do you have in mind ? In SANM you can use pretty much any filter available, maybe not directly, but through a GC search.

Do you want to have a dynamic recipient, based on the device ? If so, then you can use the Notes or Contact field from the device model to send it to the specified recipiend and create a Notifier that does that.

[ian robathan]

No just to clarify that for say a device down alarm for one customer I want different wording on an email than to another customer and it is that I am looking for ?

[Jason Meader]

You would have to custom script this in the SetScript.  There isn't any out of the box functionality to achieve this.

Cheers

Jay

[Cristi Mitrana]

You could have different functions to produce the email, based on a Model attribute (Sec. String, Organization, etc.) in the Set/Clear script, i.e.

• Org=org1, use the echo_info_org1 function to produce the mail body.
• Org=org2, use the echo_info_org2 ...
• etc.