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25 % of CPU hmAgent.exe agents

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  • 1.  25 % of CPU hmAgent.exe agents

    Posted 04-25-2016 05:53 PM

    Good afternoon.

    I wonder if any of you , it has happened that the hmAgent.exe process consumes 25 % of the CPU , turning slow computer?

    They know why this happens ??

    Thank you very much



  • 2.  Re: 25 % of CPU hmAgent.exe agents

    Posted 04-26-2016 01:41 PM

    Hi Jose

    That process hmagent.exe is tied to CA Client Automation Health monitoring. Did you configure this ? if you want to stop and disable the process

    you could issue these commands

    caf stop

    sc stop hmagent

    sc config hmagent start=disabled

    caf start

     

    This will stop and disable the service.

    Also have a look at chapter 9 of the CA Client Automation Implementation guide and verify how you setup the health monitoring policy etc.

    Thanks

    Joe



  • 3.  Re: 25 % of CPU hmAgent.exe agents

    Posted 04-26-2016 01:56 PM

    Good afternoon Joseph

    Thanks for your reply.

    It is clear that this process is the Health Monitor , and information to disable the agent, and was known to me.

     

     

    The question is based on the implementation of the HM in my company , as in other different companies in my country the same has happened with this process at some stations after implementing infrastructure HM .

     

    If HM disable the agent will not be able to automatically upload the agents.

     

    Thank you very much.

     

    PS: I still hear new solutions to the problem.



  • 4.  Re: 25 % of CPU hmAgent.exe agents
    Best Answer

    Posted 04-27-2016 10:37 AM

    Hi Jose

     

    I would recommend you raise a support case for this so we can troubleshoot why you are seeing this cpu usage on hmagent.exe

    regards

    Rich