CA PPM Upgrade From 15.3 to 15.8 Fails

[Ferhat Kuran]

Hello all, 

I am having an issue while upgrading from 15.3 to 15.8. I add first couple of line error message when the first time I get it. Also I attached the install.log file. 

6/04/20 3:36 AM (ExecTask) The service name is invalid.
6/04/20 3:36 AM (ExecTask) The service name is invalid.
6/04/20 3:36 AM (ExecTask) 
6/04/20 3:36 AM (ExecTask) More help is available by typing NET HELPMSG 2185.
6/04/20 3:36 AM (ExecTask) 
6/04/20 3:36 AM (UnknownElement) Task "exec" finished with error.C:\beat\upgStage\PPM_15_8\install.xml:1161: exec returned: 1 at org.apache.tools.ant.taskdefs.ExecTask.runExecute(ExecTask.java:643) at org.apache.tools.ant.taskdefs.ExecTask.runExec(ExecTask.java:669) at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:495) at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:292) at jdk.internal.reflect.GeneratedMethodAccessor4.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) at org.apache.tools.ant.Task.perform(Task.java:348) at org.apache.tools.ant.Target.execute(Target.java:435) at org.apache.tools.ant.Target.performTasks(Target.java:456) at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1393) at org.apache.tools.ant.helper.SingleCheckExecutor.executeTargets(SingleCheckExecutor.java:38) at org.apache.tools.ant.Project.executeTargets(Project.java:1248)


Thank you

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Software Specialist
Beat Software Solutions
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Attachment(s)

install.log   2.11 MB 1 version

[Nika Hadzhikidi]

Hi Ferhat
 Please rollback the filesystem, and before you try again, remove the services:
service stop remove all
See if this works for you

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Nika Hadzhikidi
Sr Principal Support Engineer
Broadcom
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[Ferhat Kuran]

Hi Nika, thank you for you early reply. I managed to pass that step after rollback the filesystem. Now I'm getting sql error in step 15.7.1. I share both install.log and specific part from install.log that only contain the error.

Thank you for your help. 
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Software Specialist
Beat Software Solutions
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Attachment(s)

install2.log   2.12 MB 1 version

[Nika Hadzhikidi]

Hi Ferhat

This is an issue with the Compatibility level in MSSQL, you have to rollback, ensure the compatibility is set to 130, and then retry the upgrade.
Here is the KB with the information:
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=142274

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Nika Hadzhikidi
Sr Principal Support Engineer
Broadcom
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[Ferhat Kuran]

I just found it after I post here. Maybe docops must be updated. I remember that compatibility level must be 120 written in docops.

Thank you Nika. I ll let you know when upgrade successfully finished. Have a good day

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Software Specialist
Beat Software Solutions
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[Nika Hadzhikidi]

Thank you Ferhat, keep me updated! The Compatibility level we request is different for each MSSQL version, this is why we needed 120 before, and now it's different.

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Nika Hadzhikidi
Sr Principal Support Engineer
Broadcom
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