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Is there an easy way to unlock the EiamAdmin account on the EEM server?

  • 1.  Is there an easy way to unlock the EiamAdmin account on the EEM server?

    Posted 12-08-2015 11:35 AM

    I locked out the EiamAdmin account, and I don't know of a way to unlock it. Also, I don't know if it will automatically unlock after a certain period of time or not. Constructive Ideas?



  • 2.  Re: Is there an easy way to unlock the EiamAdmin account on the EEM server?

    Posted 12-08-2015 11:39 AM

    open a sev 2 ticket.

     

    Steve C.



  • 3.  Re: Is there an easy way to unlock the EiamAdmin account on the EEM server?

    Posted 12-08-2015 11:57 AM

    We typically recommend setting up a second user (from AD or local) to have the same privileges as EiamAdmin. This will allow you to reset the passwords or unlock the account in cases like this. If you didn’t set it up, CA support might be able to help you. Is this EEM 8.4? or 12.x?



  • 4.  Re: Is there an easy way to unlock the EiamAdmin account on the EEM server?

    Posted 01-29-2016 12:27 AM

    The lock out is temporary for couple of minutes, then it unlocks itself.