Hi
@Sheila Olds ,
@Neil Goodwin ,
We met internally about this today. This app is a community app and as such isn't supported. However, more to the point: While we were able to see that the app shows a Project Admin that they can promote users to also be project admins, it doesn't actually work. When we tried submitting this bulk request we received errors and we couldn't actually promote any user. Can you please let us know if that is also your experience, or are you actually able to promote users to project admins (while logged in and using the app as a project admin)?
As far as the inconsistency:
Rally's admin model isn't allowing project admins to promote users to be admins too. Such promotions should go through Workspace Admins or Sub-Admins. As you point out Rally's own UI won't present this ability to a project admin in the first place when editing users. So, what we believe is going on here is that this app is simply showing on screen this option without taking into account it shouldn't be allowed, then (as said) it throws an error and won't work. It would've been better if this app didn't present this promotion option in the first place.
In any event, if your behavior is as ours, then the inconsistency isn't with the actual promotion ability but only with this app making it seems it's available while it's not. In this case - there wouldn't be much to do since the app isn't supported and the actual promotion is protected.
If you are actually able to use this app (as a project admin) and actually promote users then I would advise you open a support case. That support case should focus on why you actually can promote users in the first place, not why the app is suggesting that you can.
I hope this helps. Please let us know.
Thanks,
Sagi
Original Message:
Sent: Jan 13, 2022 02:32 PM
From: Sheila Olds
Subject: Bulk User Permissions App
Yes, that is what I was wondering, why would the app override permissions? Thanks!
Original Message:
Sent: Jan 13, 2022 11:02 AM
From: Neil Goodwin
Subject: Bulk User Permissions App
This is interesting. If Rally does not allow admins to assign other admins out of the box (which they do not), A custom app should not allow for this either, correct?
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Neil Goodwin
Clarity & Rally Product Owner
Sabre
Original Message:
Sent: Jan 13, 2022 08:55 AM
From: Jarrod Reed
Subject: Bulk User Permissions App
Hi Sheila,
I can't say for sure but suspect the app was originally written for a specific customer who requested that capability.
Original Message:
Sent: Jan 12, 2022 02:35 PM
From: Sheila Olds
Subject: Bulk User Permissions App
Hello! I was given some HTML for a Bulk User Permissions app a few years ago that we use often with our larger trains and for overall maintenance. We noticed today that it will allow a Project Admin to change another user on a team they are Admin for to also be a Project Admin. When looking at the team itself, a ProjectAdmin does not have those same rights, it's only through this Bulk App that a Project Admin can promote (or demote) another user to or from admin.
Does anyone know why there is this discrepancy?