I was able to create one action step, but that was after several tries. Now when I attempt to create an additional action step, instead of adding that additional step it navigates to a screen that is blank with the exception of a single hashtag displayed as the first character of the first line. Is there a protocol to adding action steps that I am missing? I am new to rally so that could be the case.
Are you using the Excel add-in to import your test case with steps?
That is probably the recommended approach, certainly the most convenient if you need to create multiple objects together. You can learn more here and find a template that you can use: Exporting Test Cases and Their Steps
If you are not using Excel, then perhaps you can send us a screen shot or two so we can see how you are trying and what your result looks like.