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CA Siteminder (SSO) Webagent installation startup error

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  • 1.  CA Siteminder (SSO) Webagent installation startup error

    Posted 02-10-2020 11:59 AM
    Edited by P Soni 02-10-2020 12:27 PM
      |   view attached
    ​Hi,
    I am trying to get the webagent install working. I have tried below version so far all on RHEL7 platform on OHS 12.2.1.3.0.

    R12.52SP01CR09 NIN
    R12.52 SP02 CR09A
    R12.52 SP02 CR10  

    I get below error.

    /tools/ohs/ohs12c/domains/ohs_intra_domain/system_components/OHS/ohs_nm.log

    <2019-10-30 10:13:20> <SEVERE> <OHS-0> </webopt/web/ohs12c/Oracle/Middleware/Oracle_Home/wlserver/../ohs/bin/launch httpd -DOHS_MPM_WORKER -d /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12 -k start -f /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12/httpd.conf: exit status = 1>

    <2019-10-30 10:13:20> <INFO> <OHS-4005> <Check the instance log file for more information: /tools/ohs/ohs12c/domains/ohs_intra_domain/servers/ohs-eqtrd-dev12/logs/ohs-eqtrd-dev12.log>

    <2019-10-30 10:13:20> <SEVERE> <OHS-0> <Failed to start the server ohs-eqtrd-dev12>

    <2019-10-30 10:20:04> <INFO> <OHS-0> <Domain initialized for /tools/ohs/ohs12c/domains/ohs_intra_domain>

    <2019-10-30 10:20:34> <INFO> <OHS-4018> <Starting server ohs-eqtrd-dev12>

    <2019-10-30 10:20:34> <INFO> <OHS-0> <Running /webopt/web/ohs12c/Oracle/Middleware/Oracle_Home/wlserver/../ohs/bin/launch httpd -DOHS_MPM_WORKER -d /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12 -k start -f /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12/httpd.conf>

    <2019-10-30 10:20:34> <INFO> <OHS-0> <httpd: Syntax error on line 70 of /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12/httpd.conf: Cannot load /opt/netegrity/R1252SP01CR10/webagent/bin/libmod_sm24.so into server: libsmerrlog.so: cannot open shared object file: No such file or directory>

    <2019-10-30 10:20:35> <SEVERE> <OHS-0> </webopt/web/ohs12c/Oracle/Middleware/Oracle_Home/wlserver/../ohs/bin/launch httpd -DOHS_MPM_WORKER -d /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12 -k start -f /tools/ohs/ohs12c/domains/ohs_intra_domain/config/fmwconfig/components/OHS/instances/ohs-eqtrd-dev12/httpd.conf: exit status = 1>

    Please also see attached strace logs from startup.

    Output of ldd on the file is below:

    ldd libmod_sm24.so

            linux-vdso.so.1 =>  (0x00007ffd62fd6000)
            libsmerrlog.so => /opt/netegrity/R1252SP01CR10/webagent/bin/libsmerrlog.so (0x00007f5b67d42000)
            libsmeventlogger.so => /opt/netegrity/R1252SP01CR10/webagent/bin/libsmeventlogger.so (0x00007f5b67853000)
            libsmcommonutil.so => /opt/netegrity/R1252SP01CR10/webagent/bin/libsmcommonutil.so (0x00007f5b676ca000)
            libsmi18n.so => /opt/netegrity/R1252SP01CR10/webagent/bin/libsmi18n.so (0x00007f5b67536000)
            libicudata.so.49 => /opt/netegrity/R1252SP01CR10/webagent/bin/libicudata.so.49 (0x00007f5b66316000)
            libicui18n.so.49 => /opt/netegrity/R1252SP01CR10/webagent/bin/libicui18n.so.49 (0x00007f5b65feb000)
            libicuio.so.49 => /opt/netegrity/R1252SP01CR10/webagent/bin/libicuio.so.49 (0x00007f5b65ede000)
            libicuuc.so.49 => /opt/netegrity/R1252SP01CR10/webagent/bin/libicuuc.so.49 (0x00007f5b65c58000)
            libSmXlate.so => /opt/netegrity/R1252SP01CR10/webagent/bin/libSmXlate.so (0x00007f5b65af9000)
            libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f5b658dd000)
            libdl.so.2 => /lib64/libdl.so.2 (0x00007f5b656d9000)
            librt.so.1 => /lib64/librt.so.1 (0x00007f5b654d1000)
            libstdc++.so.6 => /lib64/libstdc++.so.6 (0x00007f5b651ca000)
            libm.so.6 => /lib64/libm.so.6 (0x00007f5b64ec8000)
            libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00007f5b64cb2000)
            libc.so.6 => /lib64/libc.so.6 (0x00007f5b648e4000)
            /lib64/ld-linux-x86-64.so.2 (0x00007f5b67c91000)

    Any help to resolve this will be greatly appreciated.

    Thanks.

    #casinglesignon

    Attachment(s)

    txt
    strace_out.txt   10.73MB 1 version


  • 2.  RE: CA Siteminder (SSO) Webagent installation startup error
    Best Answer

    Posted 02-10-2020 04:27 PM
    Hi Soni,

    Please confirm you are installing  64-bit (ca-wa-12.52-sp01-cr10-linux-x86-64.bin) or 32-bit (ca-wa-12.52-sp01-cr10-rhel30.bin). The naming convention of 32-bit linux web agent is causing confusion as if we have RHEL OS we need to use - ca-wa-12.52-sp01-cr10-rhel30.bin.

    ------------------------------
    Sr IT Systems Engineer
    FloridaBlue
    ------------------------------



  • 3.  RE: CA Siteminder (SSO) Webagent installation startup error

    Posted 02-10-2020 04:39 PM
    Hi,

    I am using ca-wa-12.52-sp01-cr10-linux-x86-64 installer on Red Hat Enterprise Linux Server release 7.5 (Maipo), x86_64​.
     I have attached strace log to the original posting. In the log I am seeing a lot of below lines.

    16972 13:24:21 access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
    16972 13:24:21 open("/opt/netegrity/R1252SP01CR10/webagent/bin/tls/x86_64/libc.so.6", O_RDONLY|O_CLOEXEC) = -1 ENOENT (No such file or directory)
    16972 13:24:21 stat("/opt/netegrity/R1252SP01CR10/webagent/bin/tls/x86_64", 0x7ffeb7bc16a0) = -1 ENOENT (No such file or directory)

    I am not sure if that is an issue and how to resolve it.

    Thanks for your help.