Symantec Access Management

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Can not move next page(IE 11)

  • 1.  Can not move next page(IE 11)

    Broadcom Employee
    Posted 10-17-2018 05:51 AM

    Issue:

    The customer  registered 40 domain,and when register the rules by adminui can not select domain from 26 to 40.

    [Policies]⇒[Domain]⇒[Rules]⇒Click the 「>」or 「>>」can not move to the next page but back to first page.

    This issue happened  when use IE 11 browser but not at chrome.

    So who can tell me where I can setting and solve this problem.

     

    Thanks a lot



  • 2.  Re: Can not move next page(IE 11)

    Broadcom Employee
    Posted 10-18-2018 04:53 PM

    I've not seen this issue before, but since it seems limited to IE 11, have you tried IE Compatibility Mode?

     

    In IE, go to the Tools menu and choose Compatibility View settings.

    Next in the Compatibility View settings pop-up, you will need to add the URL for your adminui.

    Ex. http://server.com:8080/iam/siteminder/adminui

     

    I know we've had other IE issues with the UI resolved by this.

     

    Hope this helps!



  • 3.  Re: Can not move next page(IE 11)

    Broadcom Employee
    Posted 10-18-2018 08:19 PM

    Hi

    Thank you for your comments.

    But this problem  will happen with or without compatibility.So need find other ways to solve that.



  • 4.  Re: Can not move next page(IE 11)

    Broadcom Employee
    Posted 10-19-2018 02:37 PM

    That's very odd.

    When this happens, do you not get any error from anywhere? like java error on screen, also checking policy server trace log or admin ui server.log?

    This could also be rare ui defect of some kind, but Chrome working scenario makes it less likely. Ask someone else to try the same steps on a different windows machine with IE and see what happens. Maybe happens to your machine only.