Symantec Access Management

Why do I have to create a new organization for enabling LDAP on a existing organization?

  • 1.  Why do I have to create a new organization for enabling LDAP on a existing organization?

    Posted 05-22-2019 05:34 AM

    I have x 9 organization on CA Risk Authentication that do not have LDAP authentication enabled as yet.

    To enable LDAP, I have to create x 9 new organizations to accomodate the configurations.

    The current existing organizations do not allow one to edit and change the authentication method to LDAP.

     

    This creates a lot of admin work as I will have a total of 18 organizations.

     

    Why do I have 9 organizations?

     - We deployed the solution across 9 countries excluding the home location.

     - Each country has a different ruleset and configuration of the rules.

     - They do however have analysts that use the admin console to work on cases

     - At estimate each country has 12 analysts that use static account to login

     

    Our frustrations come with analysts forgetting their passwords and having password reset queries.

     

    Regards,