Layer 7 Access Management

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Error While calculating Risk

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  • 1.  Error While calculating Risk

    Posted 03-06-2019 05:53 AM

    Hi All,

     

    I am getting below error while calculating risk of the user.

     

    AFM Log

    ************

     

    2019-03-06 09:09:39,623 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG integrations.frontend.LifeCycleStateData(697) -> Invoking: com.arcot.integrations.frontend.tasks.FormatResultForSiteMinderTask |20190306090929.575.8643448f
    2019-03-06 09:09:39,626 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG integrations.frontend.LifeCycleStateData(697) -> ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: TokenServer returned Error 6: General error |20190306090929.575.8643448f
    2019-03-06 09:09:39,626 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG integrations.frontend.LifeCycleStateData(697) -> Invoking: com.arcot.integrations.frontend.tasks.UpdateTokenServerTask |20190306090929.575.8643448f

     

    State Manager Log

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    2019-03-06 09:09:42,015 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG toksvr.server.TokenManager(273) -> JSON format of the token data : {"TsToken":{"LogMsgFromShim":"Authentication successful","ShimPostEval":"NoPostEval","UserId":"434e3d3266612e706f637573657233354062742e636f6d2c4f553d4254434f4d2c4f553d437573746f6d6572732c44433d69636170706572662c44433d636f6d","BTPostEval":"false","LogMsgFromFrontEnd":"ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: TokenServer returned Error 6: General error","AuthStatus":"Authenticated","SmUserGroups":"8iŕ","LoginUserId":"3266612e706f637573657233354062742e636f6d","NextShimAction":"Failure","DateTimeLastActivity":"20190306090939.658","Issuer":"Arcot State Manager on blp00658665/10.50.143.114","ArcotUsername":"343bca2b-84d4-1035-8003-****0fa3c101","SmUserDirectory":"icap_perf","ArcotAuthUILandingURL":"https://x.x.x.x:443/arcotafm/stub/master.jsp?profile=afmstub2fa","AuthReturnReason":"35","ShimReturnFCCURL":"https://perf-con-fed.bt.com/toe/siteminderagent/fcc/shimfinal.fcc","AuthErrMsg":"ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: TokenServer returned Error 6: General error","DateTimeIssued":"20190306090939.658","Creator":"afmstub2fa","AuthUserMsg":"Server request result unexpected","BackingAuthFirstPageInput":"","TokenLoggingId":"20190306090939.658.cef81338"}}
    2019-03-06 09:09:42,015 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] DEBUG toksvr.server.TokenManager(290) -> Encoded risk association name : null

     

    Can anyone help me in troubleshooting this issue. I am not getting any error logs in riskfort. Riskfort log is in detail mode.

     

    Regards,

    Vivek



  • 2.  Re: Error While calculating Risk
    Best Answer

    Posted 03-06-2019 08:05 AM

    Hi Vivek,

     

    I suggest that you open a support ticket to get help with this.

     

    thanks,

    Rob