Layer 7 Access Management

Connector Server Java UAC Challenge & Error messages

  • 1.  Connector Server Java UAC Challenge & Error messages

    Posted 04-13-2018 04:34 PM

    Team,

     

    If you are deploying the CA Identity Suite Connector Server or using the CA Identity Suite Provisioning Wizard Installer, you may see a strange issue/error messages likely due to UAC enabled on MS Windows 2012 R2 / MS Windows 2016 Server.

     

    I did not see this called out in other tech notes or support cases, so I am adding this information here.

     

     

    Challenge:  These error messages may be seen if attempting to install (even with "right click - run as administrator") due to permissions with the non-service ID without local administrative privileged access.

     

     

    Example:      IM Wizard Provisioning Installer - ca-im-14.1.0-win32.exe

    When executing the IM Provisioning Connector Server Wizard Installer, as the non-service ID (with local admin access), you may see this error message:   Java.lang.Error: Trampoline must not be defined by the bootstrap classloader

     

     

     

    Example 2:   Direct install via  Connector Server Installer   - setup.exe

       -   May be done also for the vApp Installation (via install.cmd)

     

     

    - Error message will be a popup box (and error message in the log)  -  The Installer is unable to run in graphical mode mode.  Try running the installer with the -console or -silent flag.

     

     

    - Error message #2, in the im_connector_server_install.log  (under %TEMP%  aka  c:\users\user\appdata\local\temp )

    com.installshield.wizard.StandardWizardListener, err, could not initialize interface swing

     

     

     

    Resolution:   

       Create an ADS domain service ID or local MS Windows service ID, and grant local administrative group access.   Then kick off either installer process.

     

     

     

    Note the success in the im_connector_server_install.log  as well.

     

     

     

    Cheers,

     

    Alan