Symantec Access Management

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

Tech Tip : CA Single Sign-On : siteminder api failed and unable to start

  • 1.  Tech Tip : CA Single Sign-On : siteminder api failed and unable to start

    Broadcom Employee
    Posted Apr 26, 2019 10:32 AM

    Issue:

     

    We're starting the Web Server and the Web Agent doesn't start. The
    Windows Event log shows :

     

    Sm_AgentApi_Init Failed.
    SiteMinder agent has encountered initialization errors and will not service requests.

     

    How can we fix this ?

     

    Resolution:

     

    Use IP address in the HCO or make the hostname from the HCO resolvable
    in the hosts file of the Web Agent OS to solve the issue.

     

    KB : KB000131399