Symantec Access Management

Issue while starting dxagent in CA Directory 12.6

  • 1.  Issue while starting dxagent in CA Directory 12.6

    Posted 12-18-2018 11:12 AM

    Hi All,

    I tried to install CA directory 12.6. However, the dxagent service is not starting up and giving the error as below:

     

    Error in Event Viewer Logs:

    The CA Directory DXagent service terminated with the following service-specific error:

    Incorrect function.

    Error Screenshot while starting the service:

    Also, receiving the below error during installation:

    Can't create output file :

    C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\win32\servicemanager.pyd

    Please find the dxagent.error logs:

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Bus STARTING

    2018-12-18 19:40:27 [4208] [cherrypy.error] [ERROR] [18/Dec/2018:19:40:27] ENGINE Set handler for console events.

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE PID 4208 written to '<C:\\Program Files\\CA\\Directory\\dxserver\\pid\\dxagent.pid>'.

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Started monitor thread '_TimeoutMonitor'.

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Started monitor thread 'Autoreloader'.

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Serving on https://0.0.0.0:9443

    2018-12-18 19:40:27 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:40:27] ENGINE Bus STARTED

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Restarting because <C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\cherrypy\lib\sessions.py> changed.

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Stopped thread 'Autoreloader'.

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus STOPPING

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE HTTP Server cherrypy.wsgiserver.CherryPyWSGIServer(('0.0.0.0', 9443)) shut down

    2018-12-18 19:49:29 [4208] [cherrypy.error] [ERROR] [18/Dec/2018:19:49:29] ENGINE Removed handler for console events.

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Stopped thread '_TimeoutMonitor'.

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus STOPPED

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Bus EXITING

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Waiting for child threads to terminate...

    2018-12-18 19:49:29 [4208] [cherrypy.error] [INFO] [18/Dec/2018:19:49:29] ENGINE Re-spawning <C:\Program Files\CA\Directory\dxserver\dxagent\python-embed-amd64\lib\site-packages\win32\PythonService.exe>

     Kindly assist.

     

    Regards,

    Aishwarya