Symantec Access Management

Tech Tip : CA Single Sign-On : Unable to read the 'URL' HTTP variable

  • 1.  Tech Tip : CA Single Sign-On : Unable to read the 'URL' HTTP variable

    Posted 08-20-2018 10:03 AM

    Issue:


    - Running Web Agent, this one returns error :

    1. [2804/5900][Fri Aug 03 2018
    11:22:07][CSmLowLevelAgent.cpp:5233][INFO][sm-AgentFramework-00510]
    LLA: Logging initialized.

    [...]

    2. [2804/5900][Fri Aug 03 2018
    11:22:08][CSmAdminManager.cpp:261][INFO][sm-AgentFramework-00280]
    ADMIN: Administration Manager initialized.
    3. [2804/5900][Fri Aug 03 2018
    11:22:08][CSmHighLevelAgent.cpp:191][INFO][sm-AgentFramework-00380]
    HLA: Initialization complete.
    4. [2804/5900][Fri Aug 03 2018
    11:22:08][CSmHttpPlugin.cpp:580][ERROR][sm-HTTPAgent-00040] Unable
    to resolve URL. Exiting with HTTP 500 server error '10-0002'.
    5. [2804/5900][Fri Aug 03 2018
    11:22:08][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480]
    HLA: Missing resource data.

    and you'd like to know how to fix this ?

     

    Environment:

     

    Web Agent 12.52SP1CR07 64bit on IIS 8.5 64bit on Windows 2012;

     

    Cause:

     

    The loadbalancer monitoring tool was sending the request without HOST header.

     

    Resolution:

     

    Configuring the load balancer to set the request with HOST header;

     

    KB : KB000111499