Symantec Access Management

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¿Do you have problem to download information from docops?

  • 1.  ¿Do you have problem to download information from docops?

    Posted 08-24-2018 10:44 AM

      I can´t export the information from docops.ca.com. The Support group told me to open a case in the community. The error is:"Could not start new export." The following error occurred: error - Not Found. Please try to start the export again. If the problem persists, please contact CA Support. "

     

     

    I've already tried Chrome, IE, Firefox ... the same thing happens to other colleagues

     

    Do you have the same problem?

     

    Thanks

    Efren



  • 2.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 10:49 AM

    I am also getting the same thing when i try to access the documentation, 

     

    But, when i click close button, i am able to access the documentation ?

     

    Do you have an issue to access the documentation ?

     

    Regards,

    Ram,



  • 3.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 10:57 AM

    Hi raope01

     

    I have issue to download the documentation.  I have access to it , I can see it but not download it. I have a client asking for this information for an "RFP", I need to download it

     

    Thanks

    Efren



  • 4.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:02 AM

    ok. even i see the same issue as well, when i try to download, 

     

    Can you try to reach out to GCA / Customer care ?

     

    Regards,

    Ram,



  • 5.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:16 AM

      I reported  it using the chat that is enabled in "My profile" "Access CA Technologies 24x7 online Support for self-service, case management, and CA Product Roadmap sessions" Then, they suggest ask about this in the community. I will check with customer care.

     

    Thanks!

    Efren



  • 6.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:26 AM

    ok, Report to the customer care once, 



  • 7.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:36 AM

    Ready!

    Thanks



  • 8.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:04 AM

    I have the same problem when trying to download the documentation in PDF format.



  • 9.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 11:39 AM

    Hi Efren. I have the same problem.

     

    Since yesterday I noticed some intermittence to access the documentation.



  • 10.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 02:23 PM

       . 

       Hi All. It is working today. Yes,  we had temporary problem yesterday. Everybody on this chain let me know, if     you are good today if you get a chance. If you do not get a chance to respond , no problem. I will assume that

     that docops is good for now

     

     

     



  • 11.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 02:49 PM

    The error still occurs: Could not start new export. The following error occurred: error - Not Found. Please try to start the export again. If the problem persists, please contact CA Support.



  • 12.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 02:49 PM

    The problem continues ... can not download document yet



  • 13.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 02:52 PM

    Hi Terry

     

    Did you clic the "EPUB" link?  I can see the information but the error is the same when try to download it

     

    Thanks

    Efren



  • 14.  Re: ¿Do you have problem to download information from docops?

    Posted 08-24-2018 03:38 PM

    Hello Efren, Ernesto :

     

    there is a case opened internally to resolve this problem. We will notify when be resolved

    thanks

     

    Gustavo Azolas