¿Do you have problem to download information from docops?

[Efren Yanez]

  I can´t export the information from docops.ca.com. The Support group told me to open a case in the community. The error is:"Could not start new export." The following error occurred: error - Not Found. Please try to start the export again. If the problem persists, please contact CA Support. "

 

 

I've already tried Chrome, IE, Firefox ... the same thing happens to other colleagues

 

Do you have the same problem?

 

Thanks

Efren

[raope01]

I am also getting the same thing when i try to access the documentation, 

 

But, when i click close button, i am able to access the documentation ?

 

Do you have an issue to access the documentation ?

 

Regards,

Ram,

[Efren Yanez]

Hi raope01

 

I have issue to download the documentation.  I have access to it , I can see it but not download it. I have a client asking for this information for an "RFP", I need to download it

 

Thanks

Efren

[raope01]

ok. even i see the same issue as well, when i try to download, 

 

Can you try to reach out to GCA / Customer care ?

 

Regards,

Ram,

[Efren Yanez]

  I reported  it using the chat that is enabled in "My profile" "Access CA Technologies 24x7 online Support for self-service, case management, and CA Product Roadmap sessions" Then, they suggest ask about this in the community. I will check with customer care.

 

Thanks!

Efren

[raope01]

ok, Report to the customer care once, 

[Efren Yanez]

Ready!

Thanks

[Legacy User]

I have the same problem when trying to download the documentation in PDF format.

[LuisCossio]

Hi Efren. I have the same problem.

 

Since yesterday I noticed some intermittence to access the documentation.

[Terence Mills]

   . 

   Hi All. It is working today. Yes,  we had temporary problem yesterday. Everybody on this chain let me know, if     you are good today if you get a chance. If you do not get a chance to respond , no problem. I will assume that

 that docops is good for now

 

 

 

[Legacy User]

The error still occurs: Could not start new export. The following error occurred: error - Not Found. Please try to start the export again. If the problem persists, please contact CA Support.

[Efren Yanez]

The problem continues ... can not download document yet

[Efren Yanez]

Hi Terry

 

Did you clic the "EPUB" link?  I can see the information but the error is the same when try to download it

 

Thanks

Efren

[Gustavo Azolas]

Hello Efren, Ernesto :

 

there is a case opened internally to resolve this problem. We will notify when be resolved

thanks

 

Gustavo Azolas