Symantec Access Management

Tech Tip : CA Single Sign-On : HTTP server error 500 returned after Siteminder authentication and authorization

  • 1.  Tech Tip : CA Single Sign-On : HTTP server error 500 returned after Siteminder authentication and authorization

    Posted 10-04-2018 04:46 AM

    Issue:

     

    Upon accessing Single Sign-On (Siteminder) protected resources hosted on IIS, user is getting HTTP Server Error 500 after successful authentication and authorization.

     

    Cause:

     

    * Siteminder Web Agent logged the successful Siteminder authentication and authorization, but not the HTTP Server Error 500.
    * Web.config file (residing under the protected resource’s physical folder) registered missing partial precondition with the Siteminder Web Agent ISAPI filter:

    <filter name="SiteMinder Agent" path="D:\Program Files\CA\webagent\win64\bin\ISAPI6WebAgent.dll" enabled="true" enableCache="false" preCondition="bitness64" />

     

    Resolution:

     

    Ensure that 32-bit or 64-bit Siteminder Web Agent ISAPI filter is defined in the web.config file accordingly, with the following format:
    <filter name="SiteMinder Agent" path="C:\CA\webagent\win64\bin\ISAPI6WebAgent.dll" enabled="true" preCondition="classicMode,bitness64" />

    <filter name="SiteMinder Agent-32" path="C:\CA\webagent\win32\bin\ISAPI6WebAgent.dll" enabled="true" preCondition="classicMode,bitness32" />

     

    Additional Information:


    This has been incorporated into the documentation. Please visit
    docops.ca.com for your version for updated information


    KB : KB000033279