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The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

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  • 1.  The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 09:59 AM

    Hi,

     

    I am unable to Start "OneView Monitor Service (SiteMinder Health Monitor Service)" on 12.7 SP01 Policy Server running on Windows Server 2012 R2.

     

    When i try to start, it is getting stopped immediately from Policy Server Management console. And recording below message on  Windows Event Viewer.

     



  • 2.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 11:09 AM

    Hi,

     

    I found this document which might be helpful, but this is for Redhat OS,

     

    Stop OneView Monitor Service 

     

    Regards, 

    Ram



  • 3.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 02:33 PM

    Hi . Also, is this reproducible?  What does the smps.log and the smtrace.log say at the day and time of     

    SiteMinder Health Monitor Service service terminated unexpectedly message? What is the version of java the policy server is using? 



  • 4.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 02:45 PM

    Yes we can reproduce. every time it is happening 

     

    Oracle JDK1.8 Update 162

    Policy Server OS: Windows Server 2012 R2

    Policy Server Version: 12.7 SP01.

     

    We have 11 Hosts in environment, only on one host we are seeing this issue



  • 5.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 02:34 PM

    If you run this service as administrator from command line, C:\CA\siteminder\bin\Service_MonSrvr.exe

    Do you get any error message back?

     

    Hongxu



  • 6.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-06-2018 02:41 PM

    F:\CA\siteminder\bin>service_monsrvr.exe -start
    Starting SiteMinder Health Monitor
    SiteMinder Health Monitor service started

    F:\CA\siteminder\bin>service_monsrvr.exe -start -debug
    Starting SiteMinder Health Monitor
    SiteMinder Health Monitor service started

    F:\CA\siteminder\bin>service_monsrvr.exe -stop
    ControlService failed - The service has not been started.


    F:\CA\siteminder\bin>service_monsrvr.exe -start -debug
    Starting SiteMinder Health Monitor
    SiteMinder Health Monitor service started

    F:\CA\siteminder\bin>



  • 7.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).

    Posted 07-13-2018 02:49 PM

    For troubleshooting, let's trace the Monitor. Hopefully we can see why it is not starting. It could be a blocked port for example.

    • Go to the <siteminder>\config\ path and edit the trace.conf file.
    • It should look like this:
    # Common logging settings
    nete.enableConsoleLog=0
    nete.enableFileLog=1
    nete.logFile=c:\mon.log
    # Connection API logging levels. There are three levels: 0 - no trace events, 1 - error and warning trace events,
    # 2 - all trace events
    nete.conapi.logLevel=2
    nete.conapi.ipc.logLevel=2
    nete.conapi.tcpip.logLevel=2
    # Monitoring infrastructure modules logging settings
    nete.mon.agentLogLevel=2
    nete.mon.monitorLogLevel=2
    nete.mon.monitorDbLogLevel=2
    nete.mon.monitorChannelLogLevel=2
    nete.mon.monitorChannelTrLogLevel=2
    nete.mon.monitoringApiLogLevel=2
    nete.mon.monitorClientApiLogLevel=2
    nete.mon.monitoringAgentProxyLogLevel=2
    • Restart the Policy Server and Monitor service.
    • This will create a mon.log in the root of C: with full tracing enabled.

     

    In this mon.log, you should see messages like this:

    (MONAPI ) > Sm_MonApi_RegisterComponent(): start
    (MONAPI ) > reinitiateChannelIfClosed(): start
    (MONAPI ) > reinitiateChannelIfClosed(): completed
    (MONAPI ) > Sm_MonApi_RegisterComponent(): completed
    (MONAPI ) > processTransactionMessage() start



  • 8.  Re: The SiteMinder Health Monitor Service service terminated unexpectedly.  It has done this 6 time(s).
    Best Answer

    Posted 07-17-2018 03:31 PM

    Also if I may suggest, due to the nature of this issue with the tracing needed and potential log review required, it might be better to go ahead and create a Support ticket and reference your Communities post.