We're running a Policy Server, and when Web Agent starts, it cannot connect to the Policy Server, and the Policy Server reports the error : [30474/140414308816640][Thu May 17 2018 14:46:38][SmObjKeyManagement.cpp:459][ERROR][sm-Server-03080] Failed to decrypt persistent key It's a new installation. So far, we've : - Exported the old policy store on the old server - Added the schema to the new MS SQL 2014 database (CA SSO 12.52 schema) Imported old store
Environment: Policy Server 12.8 on RedHat 7; Policy Store on MSSQL 2014;
The problem here is that the encryption key between the environment where you exported the keys is different than the one where you import data.
In order to make both environment running the same encryption keys, please follow the steps described in that documentation : Reset the r12.x Policy Store Encryption Key https://docops.ca.com/ca-single-sign-on/12-8/en/administrating/manage-encryption-keys/reset-the-r12-x-policy-store-encryption-key Additional Information:
Further related document : SiteMinder r12.52 SP1 CR05 smkeyimport command error/failed https://communities.ca.com/thread/241758914
KB : KB000097073