Issue:
We're running a Policy Server, and when Web Agent starts, it cannot connect to the
Policy Server, and the Policy Server reports the error :
[30474/140414308816640][Thu May 17 2018
14:46:38][SmObjKeyManagement.cpp:459][ERROR][sm-Server-03080] Failed
to decrypt persistent key
It's a new installation.
So far, we've :
- Exported the old policy store on the old server
- Added the schema to the new MS SQL 2014 database (CA SSO 12.52 schema)
Imported old store
Environment:
Policy Server 12.8 on RedHat 7;
Policy Store on MSSQL 2014;
Cause:
The problem here is that the encryption key between the environment
where you exported the keys is different than the one where you import
data.
Resolution:
In order to make both environment running the same encryption keys,
please follow the steps described in that documentation :
Reset the r12.x Policy Store Encryption Key
https://docops.ca.com/ca-single-sign-on/12-8/en/administrating/manage-encryption-keys/reset-the-r12-x-policy-store-encryption-key
Additional Information:
Further related document :
SiteMinder r12.52 SP1 CR05 smkeyimport command error/failed
https://communities.ca.com/thread/241758914
KB : KB000097073