arcotadmin error

[Neo01]

Hi all,

 

What would be the cause of the error message below:

"ERROR: admin.managers.RiskFortConfigurationUtil"

[Sharanabasava Kariyappa]

Hi Neo,

 

When are you getting this NullPointerException?

Is this error coming only during specific operation or for all the operations?

Is this error coming for all the administrator or only for Unauthorized administrator?

Is this error coming in all the envs?

 

Thanks

Sharan

[Neo01]

Hi Sharana,

The error occurs almost every minute.

I believe that the error does not need activity on the Admin console for it to come up, because from the logs it has been occurring during midnight and we had no one working on the Admin console at the time.

I do not think that the error is caused by administrators.

No the error is only occurring in PRODUCTION, but on only one RiskMinder instance.

 

 

Regards;

Neo

[Abhishek_Bajpai]

Is this the error shown on browser console or in the logs ?

[Neo01]

The error is shown in the arcotadmin.log

[Awijit Singh]

Hi Neo, Please try restarting your case management server if this does not help also try recreating and then re-deploying the new arcotadmin.war ? 

 

Thanks

Awijit  

[Sharanabasava Kariyappa]

Hi Neo,

 

Did you try to restart case management server as mentioned by Awijit?

Did you try to re-deploy the working war file?

 

Thanks,
Sharan

[Neo01]

Hi,

I will try the above solution suggestions after hours when there is little traffic because the issue is happening on PRODUCTION.

 

Regards;

Neo

[Neo01]

Hi,

It looks like restarting the case management server did help  thanks.

 

Regards;

Neo