Symantec Access Management

Tech Tip : CA Single Sign-On : Policy Server returns "AceCheck:Denied---aceRetVal = 1" 

  • 1.  Tech Tip : CA Single Sign-On : Policy Server returns "AceCheck:Denied---aceRetVal = 1" 

    Posted 04-11-2018 06:22 AM

    Issue:

     

    We're running Policy Server, when ACE authentication Scheme is in use, the
    Policy Server doesn't communicate with the RSA Server and Policy
    Server reports error :

    [4708/4456][Wed Jan 24 2018 16:38:30][SmAuthAceHtml.cpp:1127]
    [ERROR][sm-LoginLogout-01130] AceCheck:Denied---aceRetVal = 1

    So the user cannot get authenticated. How can we resolve this ?

     

    Resolution:

     

    The issue was with the node secret. On the RSA Server, we clicked
    on "clear the node secret" check-box from RSA security console and then,
    the Policy Server could authenticate the user successfully against the
    RSA Server.


    KB : KB000075000