Symantec Access Management

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  • 1.  smInMemory Vs smtrace

    Posted Apr 03, 2018 01:38 PM

    Hello All ,


    With the new upgrade of Siteminder 12.7 , we see a new logging called smInMemory tracing along with Smtracedefault.log.


    i couldn`t find any detailed explanation of the new smInMemory tracing log , can you share differences , use cases .


    thanks in advance.

  • 2.  Re: smInMemory Vs smtrace

    Posted Apr 03, 2018 01:51 PM


    In-memory Tracing to Troubleshoot Policy Server Failures

    Last update June 27, 2016


    If the Policy Server crashes in a production environment, information about the cause of crash is not readily available. The events that lead to the crash must be reproduced to analyze the issue.


    In-memory tracing collects the stack trace and trace data at the time of Policy Server crash and stores the data in a file. The collected data helps identify the possible cause of Policy Server crash.


    If performance issues are noticed with the Policy Server, you can generate a file containing memory trace at any time. Share the file with CA Support to debug the issue.


    By default, in-memory tracing is enabled in the Policy Server Management Console. We recommend that you do not disable in-memory tracing to get the required information about the possible causes for the crash.


    Note: In-memory tracing is enabled only for the Policy Server and not for other CA Single Sign-On  components such as agents and CA Access Gateway

    In-memory Tracing Registry Keys

    Last update June 27, 2016


    The registry keys added for in-memory tracing are available in the following location:




    Following are the registry keys that are related to in-memory tracing:



    •   InMemoryTraceConfig

    Specifies the location of the in-memory trace configuration file.

    Type: REG_SZ

    Default: /CA/FederationManager/siteminder/config/sminmemorytracedefault.txt



    •   InMemoryTraceFilePath

    Specifies the location of the in-memory trace file.

    Type: REG_SZ

    Default: /CA/FederationManager/siteminder/log/



    •   InMemoryTraceSize

    Specifies the size of memory that is allocated for in-memory tracing.

    Type: REG_DWORD

    Default: 2 GB



    •   TraceInMemory

    Specifies whether in-memory tracing is enabled or not.

    Type: REG_DWORD

    Default: 1 (Enabled)


    Sent from my iPhone

  • 3.  Re: smInMemory Vs smtrace

    Posted Apr 04, 2018 01:45 PM

    Hello Ujwol , 


    Thank you for the explanation , that is helpful . 


    But the CA link you provided is being redirecting to another URL and then getting "403 - Forbidden".

  • 4.  Re: smInMemory Vs smtrace

    Posted Apr 05, 2018 12:01 PM