Symantec Access Management

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  • 1.  Error log in SMPS

    Posted May 06, 2017 03:46 AM

    Hi All,


    Recently i am seeing below mentioned error in smps logs:


    [ERROR] Failed to load tunnel service library 'daserver'. System error: Unknown Error


    Does anyone have any idea regarding this error>




  • 2.  Re: Error log in SMPS
    Best Answer

    Posted May 07, 2017 06:27 PM

    Hi Shrawan,


    Policy Server Product Limitations - CA Single Sign-On - 12.6.01 - CA Technologies Documentation 

    Mixed Environment Can Cause Failed to Load Tunnel Service Library 'daserver' Error (177458) 

    You might see the following error in the smps.log file when you upgrade the Policy Server to release 12.6.01 while CA Access Gateway is release 12.52 SP1 or a prior version:

    Failed to load tunnel service library 'daserver'. System error: The specified module could not be found.

    To suppress this error, do one of the following steps in the server.conf file that is located in the \secure-proxy\proxy-engine\conf folder:

    • Delete AALoginService, Advanced Auth Application, and UI Application tags
    • Mark the enable parameter to no in all the three tags as shown next
    <Context name="AALoginService">          docBase="aaloginservice"          path="aaloginservice"
             enable="no" </Context>
    <Context name="Advanced Auth Application">
    <Context name="UI Application">

  • 3.  Re: Error log in SMPS

    Posted May 08, 2017 02:27 AM

    HI Wonsa,


    We already have these configurations in our server.conf file and still we are getting this error.


    Do we need to delete these configs?




  • 4.  Re: Error log in SMPS

    Posted May 08, 2017 04:16 AM

    Hi Shrawan,


    Have you restarted SPS/ Access Gateway after the updates to server.conf? 


    Also, are there more than one SPS references this Policy Server?