I am seeing the below error in SMPS.log . Do you have any idea about this, why it is occuring? . Does it affect the end user who is trying to login to the application?.
[SmDsLdapFunctionImpl.cpp:494][ERROR][sm-Ldap-00770] (AuthenticateUser) DN: 'uid=xyz,ou=users,dc=abc,dc=com' . Status: Error 81 . Can't contact LDAP server
If policy server is able to make successful connection to policy store and userstore, then this error will occur if accessing connection to store is exceeding maximum idle timeout time.
Thanks & Regards,
Thank you Ankush for the quick response. Is there any fix for this? Dos the user gets affected?
If you are using AD directory server , try increasing value of MaxConnIdleTime setting, see if it helps.
This might affect users only if too much threads gets queued up on server.
There could be multiple reasons for the error "Error 81. Can't Contact LDAP Server".
To get a better understanding of the problem, could you please help clarify following :
*We see this error almost everyday.
* We are using CA Directory* We are using SSL*We have disabled Enhance LDAP Referal.
* Yes I can connect and View contents using Admin UI.
Based on your problem description, it seems that you are getting these errors because the LDAP connection is getting IDLE time out and when Policy server tries to use this connection it throws Error 81 on the smps.log
Following thread explains this problem in much detail :
Thank you Ujwol