Symantec Access Management

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  • 1.  Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 27, 2015 11:13 AM

    Hi,

     

    previously I installed Policy Server in Windows Server 2008 and now I wanted to try it in Windows Server 2012. After installation when I tried to open the Manager but it opens during a second and then closes. During installation I got this error

     

    ERROR 1 AFTER INSTALLATION.png

     

    After this error everything went ok. I restarted my computer and on the installation logs I could read this:

     

    Summary

    -------

    Installation: Successful.

    27 Successes

    0 Warnings

    0 NonFatalErrors

    0 FatalErrors


    I didn't configured Policy Store yet. I installed CA Directory and CA Directory Manager so I could do it through it. Anyway, on Policy Server Log I got this

     

    Summary

    -------

    Installation: Successful with errors.

    13428 Successes

    4 Warnings

    7 NonFatalErrors

    0 FatalErrors


    (...)


    StringUtils.stripFrontEndDoubleQuotes()

     

     

    Custom Action:

                              Status: ERROR

                              Additional Notes: ERROR - Command failed: "C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\smreg" SetCryptoConfig "******"  "0" "" "" ""\nReturn Value: 1\nStdout: {2}\nStderr: {3}

     

     

     

     

    Custom Action:            com.netegrity.brlib.exception.LogExceptionIAWrapper

                              Status: SUCCESSFUL

     

     

     

     

    Modify Text File - Single File:  C:\Program Files (x86)\CA\siteminder\install_config_info\ca-ps-details.log

                              Status: SUCCESSFUL

     

     

     

     

     

     

     

     

     

     

    Going to Copy: 'C:\Program Files (x86)\CA\siteminder\bin\smaps.dll' to: 'C:\Program Files (x86)\CA\siteminder\bin\smaps_rename4aps.dll'.

     

     

     

     

    Going to Copy: 'C:\Program Files (x86)\CA\siteminder\bin\smaps.dll' to: 'C:\Program Files (x86)\CA\siteminder\bin\smaps_rename4aps.dll'.

     

     

    Custom Action:            com.netegrity.brlib.utilities.file.CopyFile

                              Status: SUCCESSFUL

     

     

     

     

    DeleteFiles.install()

     

     

     

     

    DeleteFiles: ,

     

     

     

     

      Deleting \

     

     

     

     

    Deletion Failed.

     

     

    Custom Action:            com.netegrity.brlib.utilities.file.DeleteFiles

                              Status: SUCCESSFUL

     

     

     

     

    Custom Action:            com.netegrity.ps_ws_config.GenerateSMRegHN

                              Status: SUCCESSFUL

     

     

     

     

     

     

     

     

    Custom Action:            com.netegrity.brlib.customcode.SMConsoleSettings

                              Status: ERROR

                              Additional Notes: ERROR -    class com.netegrity.brlib.customcode.SMConsoleSettings.install() Unexpected Fatal Error:

     

     

     

     

    Modify Text File - Single File:  C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.txt

                              Status: SUCCESSFUL

     

     

     

     

     

     

     

     

     

     

     

     

    Modify Text File - Single File:  C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.bat

                              Status: SUCCESSFUL

                              Additional Notes: NOTE - File encoding: ANSI

     

     

     

     

     

     

    Executable command: "C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.bat"

     

     

     

     

    STDOUT:

    C:\Program Files (x86)\CA\siteminder>"C:\Program Files (x86)\CA\siteminder\bin\XPSExplorer"  0<"C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.txt"

    Log output: XPSExplorer.2015-07-27_161624.log

     

     

    C:\Program Files (x86)\CA\siteminder>exit /B 2

     

     

     

     

     

     

    STDERR: [XPSExplorer - XPS Version 12.52.0001.154]

    (ERROR) : [sm-xpsxps-00800] While calling "SQLConnect(SiteMinder Data Source)", the following error occurred:

    (ERROR) : [sm-xpsxps-00810] Native Diagnostic: IM002:0 [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

    (ERROR) : [sm-xpsxps-00960] Error obtaining ODBC handle.

    (ERROR) : [CA-SM-Assert] Assert failed: pIO

    (FATAL) : [sm-xpsxps-04120] Unable to initialize the XPS library.

     

     

     

     

     

     

    RETURN_VALUE: 2

     

     

    Custom Action:            com.netegrity.brlib.customcode.ExecuteI18NCommandIAWrapper

                              Status: SUCCESSFUL

     

     

    Modify Text File - Single File:  C:\Program Files (x86)\CA\siteminder\install_config_info\ca-ps-details.log

                              Status: SUCCESSFUL

     

     

     

     

     

     

     

     

    StringUtils.stripFrontEndDoubleQuotes()

     

     

    Custom Action:

                              Status: ERROR

                              Additional Notes: ERROR - Command failed: "C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\smreg" SetCryptoConfig "******"  "0" "" "" ""\nReturn Value: 1\nStdout: {2}\nStderr: {3}

    Command failed: "C:\Program Files (x86)\CA\siteminder\bin\XPSExplorer" < "C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.txt"\nReturn Value: 2\nStdout: C:\Program Files (x86)\CA\siteminder>"C:\Program Files (x86)\CA\siteminder\bin\XPSExplorer"  0<"C:\Users\Administrator.AJC\AppData\Local\Temp\2\704212.tmp\XPSExplorerCreateHCO.txt"

    Log output: XPSExplorer.2015-07-27_161624.log

     

     

    C:\Program Files (x86)\CA\siteminder>exit /B 2\nStderr: [XPSExplorer - XPS Version 12.52.0001.154]

    (ERROR) : [sm-xpsxps-00800] While calling "SQLConnect(SiteMinder Data Source)"

     

     

     

     

    Custom Action:            com.netegrity.brlib.exception.LogExceptionIAWrapper

                              Status: SUCCESSFUL

     

     

     

     

    Modify Text File - Single File:  C:\Program Files (x86)\CA\aas\install_config_info\aas_config.properties

                              Status: SUCCESSFUL

     

     

    Execute Script/Batch file:  Configuring session assurance

                              Status: SUCCESSFUL

     

     

     

     

     

     

     

     

    StringUtils.stripFrontEndDoubleQuotes()

     

     

     

     

    String does not contains '"' in it.

     

     

     

     

    StringUtils.stripFrontEndDoubleQuotes()

     

     

     

     

    String does not contains '"' in it.

     

     

    Set Environment Variable: ARCOT_HOME = C:\Program Files (x86)\CA\aas

                              Status: WARNING

                              Additional Notes: WARNING - - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified

     

     

     

     

                              Status: WARNING

                              Additional Notes: WARNING - - "Registration with Policy Server Failed, please run smreghost manually and copy corresponding host.conf ARCOT_HOME/bin folder to establish trust.\n smreghost -i LLAB-SiteMinder-AJC01 -u siteminder -p **** -hn default_llab-siteminder-ajc01_aas -hc Default_LLAB-SiteMinder-AJC01_AAS -f "C:\Program Files (x86)\CA\aas\bin\SmHost.conf""

     

     

    Custom Action:            com.arcot.installer.framework.action.EncryptSMPassword

                              Status: ERROR

                              Additional Notes: ERROR - -    class com.arcot.installer.framework.action.EncryptSMPassword unavailable.

     

     

    Execute Script/Batch file:  to run DB Utils

                              Status: ERROR

                              Additional Notes: ERROR - - Error while attempting to execute the installation script

     

     

    Custom Action:            com.netegrity.brlib.utilities.log.UpdateComponentLog

                              Status: SUCCESSFUL

     

     

    Execute Script/Batch file:  Script to change the start type for AM/RM Services

                              Status: SUCCESSFUL

     

     

    Custom Action:            com.netegrity.ps_ws_config.ModifyResourceFile

                              Status: SUCCESSFUL

     

     

    Execute Command:          attrib +r "C:\Program Files (x86)\CA\siteminder\bin\resource.dat"

                              Status: SUCCESSFUL

     

     

     

     

    (...)

     

     

    StringUtils.stripFrontEndDoubleQuotes()

     

     

     

     

    String does not contains '"' in it.

     

     

     

     

    StringUtils.stripFrontEndDoubleQuotes()

     

     

     

     

    String does not contains '"' in it.

     

     

    Set Environment Variable: ARCOT_HOME = C:\Program Files (x86)\CA\aas

                              Status: WARNING

                              Additional Notes: WARNING - - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified

     

     

    Set Environment Variable: CAAAS_JAVA_HOME =

                              Status: WARNING

                              Additional Notes: WARNING - - java.io.IOException: Cannot run program "/usr/bin/sh": CreateProcess error=2, The system cannot find the file specified

     

     

    Install JRE:              C:\Program Files (x86)\CA\aas\jre

                              Status: ERROR

                              Additional Notes: ERROR - - JRE Source does not exist

     

     

    Install Uninstaller:      CA Advanced Authentication Service(Install All Uninstaller Components)

                              Status: ERROR

                              Additional Notes: ERROR - - Error writing LaunchAnywhere components (Access Denied)

     

     

    Custom Action:            com.netegrity.brlib.utilities.log.UpdateComponentLog

                              Status: SUCCESSFUL

     

     

     

     

    Custom Action:            com.netegrity.brlib.customcode.StoreMMVariables

                              Status: SUCCESSFUL

    When I tried to execute in siteminder_home\bin smreg.exe -su password it didn't worked and had to close it. Why can be the reason of this?

     

    Thanks



  • 2.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 27, 2015 06:18 PM

    Hi,

     

    Policy Server has yet to be certified with Windows 2012.

     

    For details, please refer to the following platform support matrix:

    https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_12_52_SP1_Platform_Support.pdf

     

    Best regards,

    Kelly



  • 3.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 27, 2015 06:49 PM

    ..and here is the enhancement request for the support of Policy server on Windows 2012 R2.

     

    https://communities.ca.com/ideas/109461650

     

    You might want to follow this thread to get notification when the support for Windows 2012 R2 is available.

     

    Cheers,

    Ujwol



  • 4.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 28, 2015 03:19 AM

    Hi,

     

    Ok, thanks I knew that Windows Server 2012 is not yet certified but I thought perhaps you may know errors above exposed. Do you? Thanks for helping.

     

    Kind regards,

     

    Andrés-J. Cremades



  • 5.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 28, 2015 04:53 AM

    Hi Andrés,

     

    Looking at the error, mt suspicion is around the compatibility of the ODBC Data Direct Driver.

     

    Best regards,

    Kelly



  • 6.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 28, 2015 06:17 AM

    Hi wonsa03,

     

    sorry but I don't understand why can be that the problem. I installed Policy Server but I didn't configured Policy Store yet. So if there is no DB yet, how can be ODBC the problem? I warn you that I'm quite inexperienced with some DB stuffs and so on, so maybe I can say nonsense Thank you



  • 7.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager
    Best Answer

    Posted Jul 28, 2015 06:21 PM

    Hi Andrés,

     

    The following errors suggested that PS is attempting to connect to the policy store database but failed:


    (ERROR) : [sm-xpsxps-00800] While calling "SQLConnect(SiteMinder Data Source)", the following error occurred:

    (ERROR) : [sm-xpsxps-00810] Native Diagnostic: IM002:0 [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified

    (ERROR) : [sm-xpsxps-00960] Error obtaining ODBC handle.

    (ERROR) : [CA-SM-Assert] Assert failed: pIO

    (FATAL) : [sm-xpsxps-04120] Unable to initialize the XPS library.

     

    When you install Policy Server, it comes with Siteminder proprietary ODBC drivers e.g: Siteminder SQL Server Wire Protocol.

     

    Also, smreg will failed if the policy store is not initialized/ configured successfully.

     

    Best regards,

    Kelly



  • 8.  Re: Policy Server - Cannot get into SiteMinder Policy Server Manager

    Posted Jul 29, 2015 05:08 AM

    Hi Kelly,

     

    thanks for your answer, it is quite clarifying. I don't have time enough to keep testing SiteMinder in Server 2012, so I'm going back to Server 2008, where I don't have these errors

     

    Kind regards,

    Andrés-J.