Summary: CA Remote Engineer simplifies the process of collecting diagnostic information for CA Support. CA Remote Engineer helps streamline the collection and delivery of log, configuration, and OS information for core CA Single-Sign-On Policy Server issues running on Red Hat, Solaris, & Windows. There is also an option for collecting some agent information.
The objectives of the CA Remote Engineer tool are to simplify the data capture of diagnostic information and streamline the time required to gather the correct information.
Knowledgebase article to bring awareness to the tools ability:
Information gathered and logs collect:
Run tools: Execute the appreciate commands from the /remoteengineer home folder:
Product name select: Siteminder
When completed upload .ZIP file to the issue
Hi Steve. Is there a timeframe for the Linux 3.0 version?
The current version 3.0 works on UNIX(Solaris/Linux) - CA Remote Engineer is not included with the builds for UNIX/Solaris it needs to be downloaded. when CA release R12.52 SP2 for UNIX it will be available on the policy server. (R12.52 SP2 is expected to be released later in 2016)
The link you provided (http://remoteengineer.ca.com) shows that for Linux 3.0 the status is 'pending release' and there is no download button. We are on 12.51 but would like to use the tool when opening new cases.
Interesting - We tested the files using for 3.0 for UNIX. I will check on it - thanks
Do we have any doco of what all it collects anywhere ?
i did a training as part of r12.52 sp2 knowledge transfer
it was recorded
Sent from my iPhone