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Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

  • 1.  Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Broadcom Employee
    Posted 12-29-2015 01:38 PM

    Summary: CA Remote Engineer simplifies the process of collecting diagnostic information for CA Support. CA Remote Engineer helps streamline the collection and delivery of log, configuration, and OS information for core CA Single-Sign-On Policy Server issues running on Red Hat, Solaris, & Windows.  There is also an option for collecting some agent information.

     

    The objectives of the CA Remote Engineer tool are to simplify the data capture of diagnostic information and streamline the time required to gather the correct information. 

     

    Information:

     

    • For clients running releases R12.52 SP2 and above, CA Remote Engineer 3.0 is shipped as part of the policy server.  It can be found here: <SiteMinder_Home>\RemoteEngineer
    • For clients running releases R12.52 SP1 and below, CA Remote Engineer 2.0 can be downloaded from this location http://remoteengineer.ca.com
    • For detailed documentation and a description of the CA Remote Engineer fields, please see the "How To" documentation, "How To" video (5 minute), or README.txt located here

     

    Knowledgebase article to bring awareness to the tools ability: 

    About:

    • Remote Engineer is self contained
    • Does not change system settings or registry

    Information gathered  and logs collect:

    • Gathering OS specific information
    • Third party version info Java/ODBC ….
    • Network mount points
    • Siteminder reg or windows registry information
    • SiteMinder logs
    • Siteminder config folder
    • Siteminder ODBC config folder
    • SiteMinder APS config file
    • Network connections

     

    Run tools: Execute the appreciate commands from the /remoteengineer home folder:

      • RemoteEngineer.cmd           (For Windows Graphical interface)
      • RemoteEngineer.sh                (For UNIX Graphical Interface *)
      • re.cmd                                                 (For Windows Command Line)
      • re.sh                                        (For Unix/Linux Command line)

     

    Product name select: Siteminder

     

    When completed upload .ZIP file to the issue



  • 2.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Posted 12-29-2015 01:55 PM

    Hi Steve.  Is there a timeframe for the Linux 3.0 version?



  • 3.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Broadcom Employee
    Posted 12-30-2015 06:55 AM

    The current version 3.0 works on UNIX(Solaris/Linux) - CA Remote Engineer is not included with the builds for UNIX/Solaris it needs to be downloaded. when CA release R12.52 SP2 for UNIX it will be available on the policy server.  (R12.52 SP2 is expected to be released later in 2016)



  • 4.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Posted 12-30-2015 08:43 AM

    The link you provided (http://remoteengineer.ca.com) shows that for Linux 3.0 the status is 'pending release' and there is no download button.  We are on 12.51 but would like to use the tool when opening new cases.



  • 5.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Broadcom Employee
    Posted 12-30-2015 08:49 AM

    Interesting  - We tested the files using for 3.0 for UNIX.  I will check on it - thanks



  • 6.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Posted 12-30-2015 07:40 PM

    Hi Steve,

     

    Do we have any doco of what all it collects anywhere ?



  • 7.  Re: Tech Tip: CA Single Sign-On :: Policy Server :: CA Remote Engineer 3.0 for SSO (siteminder)

    Broadcom Employee
    Posted 12-30-2015 11:44 PM

    i did a training as part of r12.52 sp2 knowledge transfer

     

    it was recorded

     

    Sent from my iPhone