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CA SAM Event management service is getting stopped frequently

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  • 1.  CA SAM Event management service is getting stopped frequently

    Posted 07-26-2018 03:26 AM

    Hi Team,

     

    I have made CA SOI set up in test environment, Everything is functioning properly but I am observing that CA SAM Event management service is getting stopped frequently. After sometime I have to start this service . 

     

    Kindly suggest, what can be done to overcome from this issue.

     

    Regards,

    Pushpa



  • 2.  Re: CA SAM Event management service is getting stopped frequently

    Broadcom Employee
    Posted 07-26-2018 03:57 AM

    Hello Pushpa,

     

    Please look into Event Management logs for any exceptions, if you unable to identify those errors, please raise a support case

     

    Thanks

    Brahma



  • 3.  Re: CA SAM Event management service is getting stopped frequently

    Posted 07-26-2018 04:06 AM

    Hi Brahma,

     

    Thanks for the response but I can't raise support case for this as I am

    doing it for testing purpose only.

     

    Regards

    Pushpa

     

    On Thu, Jul 26, 2018, 13:28 Brahma <communityadmin@communities-mail.ca.com>



  • 4.  Re: CA SAM Event management service is getting stopped frequently

    Broadcom Employee
    Posted 07-26-2018 04:14 AM

    Hello Pushpa,

     

    you can reach us in chat to discuss this matter.  Here you can find additional information about similar problems.

     

    https://comm.support.ca.com/kb/Event-manager-service-stops-automatically/KB000045875

     

    https://comm.support.ca.com/kb/Unable-to-Start-CA-SAM-Event-Management-Service/KB000036132

     

    In order to research the root cause we need to see the logfile.

     

    Kind regards,

    Britta Hoffner

    CA Support



  • 5.  Re: CA SAM Event management service is getting stopped frequently

    Posted 07-26-2018 08:17 AM

    Hi Britta,

     

    Thanks for the response. PFB logs for the same:

     

    2018-06-19 17:14:18,883 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-19 17:14:25,186 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-21 14:36:46,419 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-21 14:37:06,169 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-22 14:34:06,516 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-22 14:34:27,173 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-22 14:50:07,990 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-22 14:50:29,555 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-22 17:23:03,192 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-22 17:23:49,973 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-22 17:24:06,548 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 11:10:28,285 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 11:11:02,761 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 14:15:20,175 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 14:15:57,640 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 14:22:34,206 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 14:22:45,948 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 17:24:02,488 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 17:24:24,175 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 18:06:22,574 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 18:08:31,929 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-25 18:10:04,987 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-25 18:10:14,255 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-26 10:05:30,986 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-26 10:05:44,821 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-26 10:29:01,707 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-26 10:29:20,786 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-26 12:53:24,859 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-26 12:53:54,301 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-26 13:00:20,666 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-26 13:00:47,087 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-26 15:55:39,705 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-26 15:55:54,249 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-06-27 11:03:36,061 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-06-27 11:03:57,744 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-03 13:59:36,988 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-03 13:59:55,930 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-06 12:54:14,539 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-06 12:54:37,339 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-13 10:21:11,913 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-13 10:21:28,472 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-13 10:33:36,812 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-13 10:33:58,310 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-13 10:51:58,254 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-13 10:52:23,555 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-23 12:27:18,484 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-23 12:27:45,366 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-24 10:07:44,754 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-24 10:08:18,098 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-25 12:32:55,405 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-25 12:33:17,167 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-25 13:03:56,784 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-25 13:04:32,409 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-25 13:12:57,336 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-25 13:13:47,442 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-26 12:48:58,735 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-26 12:49:33,826 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-26 16:25:38,330 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-26 16:25:58,806 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .
    2018-07-26 16:54:37,795 INFO [WrapperSimpleAppMain] xml.XmlBeanDefinitionReader - Loading XML bean definitions from file [C:\Program Files (x86)\CA\SOI\EventManagement\resources\eventManagerServerConfig.xml].
    2018-07-26 16:54:54,245 INFO [WrapperSimpleAppMain] jms.JMSObject - Port Number: .

     

    Kindly help.

     

    Regards,

    Pushpa



  • 6.  Re: CA SAM Event management service is getting stopped frequently
    Best Answer

    Broadcom Employee
    Posted 07-26-2018 08:37 AM

    Hi Pushpa,

     

    It seems like the event manager configuration file is corrupt or missing SOI Manager, Port etc details.

     

    Please refer below KB to fix this, let us know if this helps.

     

    https://comm.support.ca.com/kb/Event-manager-service-stops-automatically/KB000045875

     

    Thanks

    Brahma



  • 7.  Re: CA SAM Event management service is getting stopped frequently

    Posted 07-27-2018 02:50 AM

    Hi Brahma,

     

    You are right, as per the link provided by you I can observe the same error which needs to be update/change.

    Looking forward to get it updated.

     

    Thanks for your response and the information, it always help to resolve the issues.

     

    Regards,

    Pushpa



  • 8.  Re: CA SAM Event management service is getting stopped frequently

    Posted 07-26-2018 08:22 AM

    Hi Britta,

     

    Also let me know how i can initiate chat to discuss about the issue.

    Thanks!

     

    Regards,

    Pushpa



  • 9.  Re: CA SAM Event management service is getting stopped frequently

    Broadcom Employee
    Posted 07-27-2018 04:03 AM

    Hello Pushpa, this is on support.ca.com under Contact Support at the bottom of the page

     

    https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav

     

    Kind regards,

    Britta Hoffner

    CA Support