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How to restart services of CA SOI

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  • 1.  How to restart services of CA SOI

    Posted Jun 30, 2018 09:14 AM

    Hi Guys,


    I have to restart CA SOI servers, Including SAM, UI etc. Need suggestion if there is a specific way to restart the services of applications.


    A quick assistance would be highly appreciated.




  • 2.  Re: How to restart services of CA SOI
    Best Answer

    Broadcom Employee
    Posted Jun 30, 2018 01:06 PM

    Hello Imran,


    You may follow this sequence…



      1.  Stop Manager, UI & all connector services

      2.  Start only ‘CA SAM Application Service’ & ‘CA UCF Broker’ (‘CA SOI MQ Service’ service should started first if this is SOI 4.2) on SOI Manager

      3.  Check SOI Server startup status on the manager debug page (http://<SOI<http://%3cSOI> Manager Host>:7090/sam/debug) -> Triage Tests), once SOI manager initialization completes, then start remaining services on the Manager

      4.  Now, check ‘Queue Monitor’ page on the Manager debug page and make sure all queues are normal

      5.  Then start one connector at a time(check queue monitor and make sure all queues are normal), this is to ensure no performance hit on manager

      6.  You may start UI right after Manager is up


    Hope this helps.