Service Operations Insight

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  • 1.  CI Enrichment

    Posted Sep 21, 2017 01:03 PM

    Is there a way to update the CI of the alert by parsing the summary/message information in the CA SOI using event enrichment policy.



  • 2.  Re: CI Enrichment

    Posted Sep 28, 2017 05:40 AM

    Hi,

     

    What exactly are you trying to accomplish? What's the use case?

     

    Vincent_B