When I try to generate a report, I can see the following message:
You need to open a case with CA support and provide the following information:
- Which version of Jasper you are running and where did you download this from? We need to know the source of the jasper media you have installed.
- Is this unified jasper?
- What version of SOI you are running? What patches you have
- Which report you are running and having problem with? Was this working before? if so what changes you have made?
- Did you customized the default SOI report you are having problem with? If so what exact changes you have made?
- Steps to reproduce the error