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Any SOI Issues when Migrating Service Desk?

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  • 1.  Any SOI Issues when Migrating Service Desk?

    Posted 01-30-2018 12:55 PM

    We are currently creating tickets for Alerts via Service Desk 12.9. We are going to migrate our Service Desk to a different server running version 17. Assuming that SOI has no open Alerts with tickets that point to the old 12.9 system, is updating SOI simply a matter of changing the Help Desk Configuration information in the SOI Web Console? Has anyone encountered any other issues?



  • 2.  Re: Any SOI Issues when Migrating Service Desk?
    Best Answer

    Broadcom Employee
    Posted 02-07-2018 04:56 PM

    Hi Brian,

     

    We don't have any issues with SOI pointing to a new ServiceDesk server.

     

    Thanks,

    Kiet



  • 3.  Re: Any SOI Issues when Migrating Service Desk?

    Posted 04-05-2018 03:42 PM

    If we change the server (in the Help Desk Configuration window) to point to a new ServiceDesk server, will this take effect immediately, or will some service in SOI need to be restarted?