We are currently creating tickets for Alerts via Service Desk 12.9. We are going to migrate our Service Desk to a different server running version 17. Assuming that SOI has no open Alerts with tickets that point to the old 12.9 system, is updating SOI simply a matter of changing the Help Desk Configuration information in the SOI Web Console? Has anyone encountered any other issues?
We don't have any issues with SOI pointing to a new ServiceDesk server.
If we change the server (in the Help Desk Configuration window) to point to a new ServiceDesk server, will this take effect immediately, or will some service in SOI need to be restarted?