Service Operations Insight

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  • 1.  SOI Services

    Posted Nov 22, 2017 12:52 PM



    Hope someone can assist. We are looking at introducing the services function in our SOI. The reason for this is that we want to suppress alerts that come into the console that are being patched (server patching).

    Has anyone currently got this set-up or what do I need to do to make this work.


    Hope someone can assist.

  • 2.  Re: SOI Services

    Posted Nov 30, 2017 04:51 PM

    Hi Furnish, 


    You can hide alerts in maintenance mode if you wish. This is documented here:


    Hide Alerts in Maintenance Mode - CA Service Operations Insight - 4.0 CU1, SP2 - CA Technologies Documentation