Hello, a request came in asking for some more customized SOI alert related reports. I saw that this "Ticketed Alerts" report was a great start but my question is, can someone explain how and what tools do i go to view this report, and what can I use to copy it, then edit is to our liking?
Is there any tutorials on how to do this since I know the data is there but have no clue where to start with Jasper Reports. I tried creating a Ad-Hoc but that hit a dead end as I saw nothing available to grab this info from.