Use MdrProduct/MdrProdInstance/MDRElementID in Alert SelectorSet?

[Legacy User]

The documentation says that the SelectorSet to access/update/delete an alert via WS-Man uses MdrProduct, MdrProdInstance, MDRElementID - however, EVERY example provided by CA uses AlertId.

 

Is it possible to access an alert using the MdrID triple - or is the documentation in error?

 

This works:

 <wsman:SelectorSet><wsman:Selector Name="AlertID">alertid</wsman:Selector></wsman:SelectorSet>

 

But this (as documented) does not:
 <wsman:SelectorSet>

   <wsman:Selector Name="MdrProduct">CA:09996</wsman:Selector>
   <wsman:Selector Name="MdrProdInstance">somehost.net</wsman:Selector>
   <wsman:Selector Name="MdrElementID">somealert</wsman:Selector>
 </wsman:SelectorSet>

[Shaheen Ahmed]

Hi Brian,

See "Example: Update the ticket number of an alert" section in

https://docops.ca.com/ca-service-operations-insight/4-0-cu1-sp2/en/web-services/ws-man-web-services/alert-web-services#AlertWebServices-AlertWebServicesExamples

The example uses all those properties to update an alert with ticket id.

Just FYI - We are not developing WS anymore, it is going away, we recommend using REST instead.

Thanks

Shaheen

[Legacy User]

Thanks Shaheen

 

Regarding the FYI about WS:  REST does not support complete functionality to create/update/remove ALL of the SOI objects (eg binary relationships for example) - so we must continue to use WS webservices.

 

Brian

[Shaheen Ahmed]

Hi Brian,

Let me see if I can get some information on this from our developers. I'll let you know once I hear from them.

Thanks

Shaheen

[Legacy User]

Thanks. At a minumum we need to be able to

1. create service
2. create ci (computer system, businessprocessserver, etc)
3. create relationship (service-to-service or service-to-device)
4. delete service
5. delete device
6. delete relationship

Currently, REST only supports 1 and 4 (and using GCEventAddCmd is not a robust solution).