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Put current Date/Time in UserAttribute from Escalation Action?

  • 1.  Put current Date/Time in UserAttribute from Escalation Action?

    Posted 08-01-2017 11:33 AM

    We have an escalation policy that performs a number of actions. We'd like to be able to save a date/time stamp in a UserAttribute as one of the actions. Is it possible to do this?



  • 2.  Re: Put current Date/Time in UserAttribute from Escalation Action?

    Posted 08-01-2017 11:48 AM

    Hi Brian,

     

     

       

    •   If the Escalation Action is “Update Alert” – It allows to update an UserAttribute with various Alert Date | Time attributes

     

     

       

    •   If the Escalation Action is “Execute Command” – You may run “GCEventAddCmd” command to update this alert along with UserAttribute (I didn’t test this but it would work)

     

     

    Thanks

    Brahma



  • 3.  Re: Put current Date/Time in UserAttribute from Escalation Action?

    Posted 08-01-2017 12:15 PM

    Hi Brahma

     

    Thanks for the quick reply, but not sure either of the suggestions will work.

     

       

    •   The “Update Alert” action only lets you pick from a set of pre-defined fields – and current date/time is not one of those.

       

    •   GCEventAddCMD will only update alerts that were created via the universal connector – and this alert is coming from spectrum.